Customer Service Professional with Data Focus

PROFESSIONAL SUMMARY

Dynamic and results driven Customer Service Professional with extensive experience in Customer Service, strong communication skills, effective time management, planning and problem solving skills. Adept at maintaining professional work protocols, procedures and corporate governance principles in fast-paced environments.

EXPERIENCE

Health CSR 1 MRKT FT

Maximus Federal, Phoenix, AZ

10/24 – 11/25

Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

Uses computerized system for tracking, information gathering, and/or troubleshooting.

Provides feedback when needed, provide input on call trends, processes, procedures, and training.

May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Production Assembler

MedAir, Phoenix, AZ

09/24 – 9/24

Disassemble, inspect, repair and repack kits per documented customer specification

Medical Records Review Specialist

Health Services Advisory Group, Phoenix, AZ

7/24 – 8/24

Ability to handle several projects simultaneously and work with multiple teams

Data Entry/Verification Specialist

Health Industry Business Communications Council, Phoenix, AZ

2/24 – 6/24

Ability to professionally interact with customers or clients by email or telephone call

Exceptional attention to detail is crucial to accurately input and maintain data without errors

Ability to identify inconsistencies, inaccuracies, and discrepancies in data

Proficient and fast typing skills are essential for efficient data entry

High level of accuracy to minimize errors while inputting data

Ability to maintain well-organized records and files

Effective time management skills to ensure that data entry tasks are completed within deadlines

Understanding of the importance of maintaining data accuracy and integrity phone call

Customer Care Representative II

National General Lender Services, Mesa, AZ

01/20 – 11/2023

Deliver timely, accurate customer service ensuring the highest level of satisfaction

Build customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiries

Able to meet and maintain availability standards, schedule adherence and attendance guidelines

Dispatch

SuperShuttle, Tempe & Scottsdale, AZ

07/2017 – 12/2019

Route together all reservations based on scheduled times and pickup locations

Take incoming calls from SuperShuttle customers, hotel staff, operators in a friendly professional manner

CERTIFICATIONS

Building Up Your Emotional Intelligence, Phoenix, AZ 2025

Customer Empathy and Rapport Building, Phoenix, AZ 2025

CCO 2025 HIPAA Training for CSRs, Phoenix, AZ 2025

Customer Service: Fostering a Service Mindset, Phoenix, AZ 2025

2025 Annual Global Ethics & Compliance Training: U.S. Individual Contributors, Phoenix, AZ 2025

CCO 2025 AgentAssist Tool, Phoenix, AZ 2025

CCO 2025 Threats SOP Training Q2, Phoenix, AZ 2025

CCO 2025 Threats SOP Training Q1, Phoenix, AZ 2025

CCO 2025 OEP Marketplace D2D December Consumer Outreach, Phoenix, AZ 2025

Maximus ServiceNow For End Users, Phoenix, AZ 2024

Federal NDAA Notice (FY25), Phoenix, AZ 2024 & 2025

CCO 2024 Complete Second - New Hire Maximus CSRs, Phoenix, AZ 2024

FY25 New Hire Global Ethics & Compliance Training: U.S. Fundamentals, Phoenix, AZ 2024

CCO 2024 Complete First - New Hire Maximus CSRs, Phoenix, AZ 2024

Developing a Plan to Further Your Career, Phoenix, AZ 2025

Writing Effective E-mails and Instant Messages, Phoenix, AZ 2025

Customer Service: Strengthening Your Service Skills, Phoenix, AZ 2025

Building Up Your Emotional Intelligence, Phoenix, AZ 2025

Customer Empathy and Rapport Building,, Phoenix, AZ 2025

Customer Service: Fostering a Service Mindset, Phoenix, AZ 2025

CCO 2025 Threats SOP Training Q, Phoenix, AZ 2025

High School Diploma, Guthrie, OK 2012

Accounting and Collections, Guthrie, OK 2011

Office Administration Certificate, Guthrie, OK 2011

Leadership I & II & III Certificate, Guthrie, OK 2011

SKILLS

Word/Excel/PowerPoint/Publisher/OneNote

Research and Internet Savvy

TYPE 50+ WPM

Faxing/Filing/Copying

Data Entry/10-Key

Multi-line telephone system

Inbound/Outbound sales

Excellent communications

Effective time management

Contact this candidate