Operations Leader and General Manager Expert
Resume:
Pilar Clayton
Lubbock, TX *****
**************@*****.***
Professional Profile
Pilar Izaguirre is an accomplished leader with a proven track record of operational excellence and people development across the banking and restaurant industries. She rapidly advanced through positions of increasing responsibility at Banco de Crédito BCP, where she successfully led high-performing teams and drove significant improvements in customer satisfaction, risk management, and profitability. Her ability to motivate and inspire those around her earned her a reputation as a trusted manager and mentor.
Transitioning to the restaurant industry, Pilar brought the same commitment to excellence as General Manager of Pollo Regio’s Garland, Texas branch. Under her leadership, the location became one of the most reputable and high-performing restaurants in the region. Her skill in streamlining operations, elevating service standards, and developing strong teams has consistently resulted in sustained growth and recognition for operational quality. Pilar’s dedication, strategic mindset, and passion for creating outstanding customer experiences make her an exceptional asset to any organization she serves. Education
Universidad de Tarapacá
Bachelor’s Degree in Business Administration Engineering 2014 – 2015
Grade: Accredited in partnership with Universidad de Tarapacá, Chile Universidad Ricardo Palma
Diploma Program in Human Resources Specialization
2009
Universidad Nacional Mayor de San Marcos
Graduate Studies in Organizational Psychology and Human Management 2001 – 2008
Work Experience
Taco Bell
Lubbock, TX
August 2025 - Present
General Manager
● Led daily operations of a high-volume Taco Bell location, overseeing staffing, scheduling, food safety, inventory, and customer experience.
● Managed, trained, and developed a team of employees, ensuring performance standards, accountability, and strong team retention.
● Controlled labor, food costs, and cash handling by analyzing reports, managing inventory, and enforcing operational procedures.
● Ensured compliance with company policies and health regulations while delivering consistent, high-quality service in a fast-paced environment.
Pollo Regio
Garland, TX & Multi-Unit Operations
Jan 2023 – August 2025 · 1.5 years
General Manager
● Oversee multiple restaurant locations, ensuring compliance with brand standards and operational procedures.
● Lead, train, and mentor restaurant managers and teams to achieve sales and profitability goals.
● Analyze financial performance, control costs, and develop strategies to grow revenue and customer loyalty. Banco de Crédito BCP
Lima Province, Peru
Jan 2016 – December 2023 · 9 years 6 months
Branch Manager & District Manager (Pollo Regio, Concurrent Role)
● Lead and develop high-performing teams across banking and food service operations, managing over 50 employees collectively in diverse environments.
● Direct daily branch activities to achieve commercial targets, operational efficiency, and risk management, ensuring an exceptional customer experience.
● Diagnose performance gaps, create action plans, and implement strategies to meet or exceed key performance indicators.
● Oversee multiple restaurant locations as District Manager for Pollo Regio (since Jan 2023), driving profitability, compliance with corporate standards, and customer satisfaction.
● Coach, train, and inspire restaurant managers and staff to deliver consistent results and uphold brand values.
● Analyze financial reports, control operational costs, and execute growth initiatives to enhance overall performance.
● Cultivate a culture of accountability, continuous improvement, and teamwork across all areas of responsibility. Banco de Crédito BCP
Lima Province, Peru
Jan 2014 – Dec 2015 · 2 years
Deputy Manager of Exclusive Banking Business
● Provided tailored financial advisory services to high-value clients, boosting portfolio profitability and strengthening long-term relationships.
● Led customer loyalty initiatives through personalized communication and proactive engagement.
● Served as Acting Branch Manager, directing teams to achieve sales goals and operational excellence.
● Managed risk and compliance while creating an environment focused on skill development and high performance. Core Competencies
● Strategic Leadership & Team Development
● Multi-Unit Operations Management
● Customer Relationship Management
● Sales Growth & Profitability
● Risk Management & Compliance
● Financial Analysis & Planning
● Training & Performance Coaching
● Process Optimization
Certifications
ServeSafe Certification (#26217928)
● Expiration 9/15/2029
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