E-Learning & Instructional Design Leader

PROFESSIONAL

SUMMARY

Dynamic professional with extensive experience in e-learning and instructional design at KPMG. Proven track record in project management and client engagement, successfully launching innovative training initiatives. Skilled in data analysis and training material development, driving impactful learning solutions that enhance employee performance and support organizational goals.

SKILLS

Online training experience

Data organization

Training material development

Data analysis

MS Office

Customer service

Project management

Strategy development

Client engagement

EXPERIENCE

SENIOR ASSOCIATE-E-LEARNING 01/2014 to 08/2024

KPMG-Washington,DC

Provide e-learning focused instructional design, project management and relationship management in the conception, design, development, deployment and maintenance of virtual learning solutions in support of KPMG's learning strategy.

Developed and implemented new training initiatives, such as online modules, interactive software, language labs, and online programs, to ensure that employees receive ongoing training in order to achieve long-term success.

PRINCIPAL TRAINER-FACILITATOR 01/2013 to 01/2014

BLUPRINT,LLC.-Washington,DC

Created curricula, instructions, documents, and written tests for various types of training courses pertaining to the rollout of the Affordable Care Act (Obama care)

Led group sessions and offered one-on-one assistance.

Charged with planning, implementing, monitoring, and evaluating classroom instructional programs.

JUDICIAL EDUCATION SPECIALIST 01/2008 to 01/2014

Federal Judicial Center-Washington,DC

Act as a point of contact for a variety of stakeholders, including instructional designers, knowledge and learning specialists, graphic designers, IT and administrative support, and subject matter experts with the goal of developing a training IT (JIT) website for Federal Bankruptcy Judges.

Over saw quality control programs aimed at improving content and usability of the JIT website.

PRODUCT MANAGER/CALL CENTER MANAGER 01/2003 to 01/2008

Bloomberg BNA-Arlington,VA

Maintained close relationships with customers, vendors, partners and other stakeholders throughout product cycle.

Implemented cost reduction strategies throughout product development life cycle to maximize profitability.

Monitored customer feedback, market trends and industry best practices to enhance product strategy.

Launched a telephonic training program for Customer Call Cente representatives including managing a team of 10 call center representatives.

Created print/electronic sales, promotional, and training/marketing material for customers.

EDUCATION

University of Maryland - MD Awarded Bachelor of Arts

History

CERTIFICATIONS

ESOL teaching certificate, 2022

TEACHING Adjunct Faculty – Prince Georges Community College : ESOL instructor

for online program, 2022 - 2023

VOLUNTEER

Court Appointed Special Advocate (CASA) for two young teens in Washington, DC

St. Ann's Center for Children, Hyattsville, MD- counselor/support aide

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