Support Assistant with Compassionate Patient Care Experience

Jessica Ellsworth

************@*****.*** *****

OVERVIEW

Compassionate caregiver with experience in assisting with daily living activities, monitoring vital signs, promoting patient comfort, and providing emotional support to patients and families.

EDUCATION

Bryan University

September 2025 Diploma, Medical Assistant - Diploma Southwestern Michigan College

August 2010 - July 2011 Interpersonal Communication Bryan University

September 2024 Associates, Medical Assistant-Associate of Applied Science WORK EXPERIENCE

Certified Nursing Assistant Arcadia Home Health and Staffing July 2024 - Present • Benton Harbor, MI

Direct patient care was provided, including monitoring vital signs and reporting changes in conditions to the healthcare team. Assisted residents with activities of daily living, ensuring comfort and safety at all times. Accurate patient records were maintained, ensuring all information was up-to-date and accessible for the healthcare team.

• Received a Elite Star recognition 6 months after I started from my patient and his family Certified Nursing Assistant Riverside Village Nursing Home and Rehabilitation Center January 2023 - July 2024 • Elkhart, IN

Assisted with daily living activities for residents, ensuring their comfort and well-being. Provided timely medication reminders to ensure adherence to prescribed treatment plans. Engaged residents in friendly conversations, promoting overall wellness and fostering a positive environment. Diligently reported any changes in resident conditions to the nursing team, ensuring prompt and appropriate responses to evolving needs. Waitress/ server/ Cashier Maple Cafe

March 2012 - June 2020 • Edwardsburg, IN

• Provide excellent customer service in a fast-paced environment

• Take food and drink orders accurately

• Handle cash transactions and operate the POS system

• Maintain cleanliness and organization of work area

• Handle customer inquiries and resolve any issues professionally

• Work efficiently as part of a team

• Adhere to company policies and procedures

Server/ Trainer/ Hourly manager Cotton Patch Cafe April 2006 - April 2009 • Henderson, TX

• Trained new employees on company policies and procedures

• Managed hourly employees during shift

• Handled customer complaints effectively and efficiently

• Assisted with inventory management and ordering supplies

• Created a positive and welcoming atmosphere for guests

• Demonstrated strong leadership skills in a fast-paced environment Customer service Retail Footlocker

January 2002 - March 2003 • Elkhart, IN

• Processing sales transactions accurately and efficiently

• Assisting customers with product selection and inquiries

• Resolving customer complaints and concerns in a professional manner

• Operating cash register and handling cash transactions

• Handling merchandise returns and exchanges

• Collaborating with team members to achieve sales goals LICENSES & CERTIFICATES

National Health Career – Medical Assistant Certification Bryan University

Certified Nursing Assistant

Indiana Health Department

NOTABLE SKILLS

Direct patient care Medication administration Companionship Alzheimers care Care planning Assistance with activities of daily living Bathing Monitoring vital signs Electronic Health Record Certified Nursing Assistant STANDOUT TRAITS

Credible Ambitious Accountable Dedicated Caring

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