Remote Customer Service Specialist

Amanda Oslinger

Remote Customer Service Representative

Los Angeles, CA (Remote)

Phone: 619-***-**** Email: *********@*****.***

Professional Summary

Experienced Customer Service Representative with a background in retail, call centers, and office environments. Holds a Bachelor's Degree in Communications, bringing strong communication, problem-solving, and organizational skills. Skilled in assisting customers via phone, email, and chat, resolving issues efficiently, and maintaining accurate records. Comfortable with remote work, CRM systems, Zoom, and scheduling tools. Strong multitasker with excellent written and verbal communication.

Core Skills

- Customer Support (Phone, Email, Chat)

- CRM Systems & Scheduling Tools

- Zoom & Video Conferencing

- Conflict Resolution & Active Listening

- Data Entry & Record Keeping

- Typing Speed & Accuracy

- Confidential Information Handling

- Time Management & Multitasking

Relevant Experience

Customer Service Representative

Retail & Call Center Roles Various Locations 2015-2025

- Provided excellent service to customers, resolving complaints and inquiries via phone, email, and in-person interactions.

- Used CRM systems to log customer interactions and track issue resolution.

- Assisted in scheduling appointments, follow-ups, and maintaining organized records.

- Collaborated with team members to improve service efficiency and customer satisfaction. Administrative Support / Office Assistant

Office Roles Various Locations 2015-2025

- Managed scheduling and coordination using CRM and calendar tools.

- Supported daily office operations, including data entry and documentation.

- Communicated effectively with clients and team members through email and Zoom.

- Maintained confidentiality while handling sensitive information. Education

Bachelor's Degree in Communications

Additional Strengths

- Flexible schedule and available for remote work

- Quick learner of new software and processes

- Dependable and detail-oriented with strong work ethic Cover Letter

January 7, 2025

Hiring Manager

ModSquad

Dear Hiring Manager,

I am excited to apply for the Remote Customer Service position at ModSquad. With experience in retail, call centers, and office support, combined with a Bachelor's Degree in Communications, I bring strong communication, problem-solving, and organizational skills. I am skilled in assisting customers via phone, email, and chat, resolving issues efficiently, and maintaining accurate records using CRM systems, scheduling tools, and Zoom.

I thrive in remote work environments and offer a flexible schedule, a strong work ethic, and a commitment to delivering excellent customer experiences. I would welcome the opportunity to contribute to your team and ensure that every customer interaction reflects professionalism and care.

Thank you for considering my application. I am available to start immediately and would be happy to discuss how my experience can benefit ModSquad.

Sincerely,

Amanda Oslinger

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