Dynamic Driver with Customer-Centric Focus

Sisnarine Maharaj

San Antonio, TX *****

210-***-**** - *********.*******@*****.*** - WWW: Bold Profile Professional Summary

Dynamic and results-driven professional with extensive experience as a Driver at Uber, recognized for exceptional customer service and a clean driving record. Proven ability to optimize routes using GPS and foster strong client relationships, ensuring timely and safe transportation. Adept at problem-solving and maintaining high safety standards. Safety-focused individual possessing outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.

Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Proactive and goal-oriented professional with excellent time management and problem- solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Skills

• Customer service • Valid Driver's license

• Punctual and reliable • City and non-city driving

• Clean driving record • Safe driving practices

• GPS and route planning • Flexible schedule

• Safety protocols • Problem-solving

• Traffic law observation • Navigational systems and GPS

• Safety management • Vehicle maintenance

• Time management • Adaptable driving techniques

• Attention to detail • Vehicle inspection

• Relationship building • Vehicle inspections

• Equipment monitoring • Appointment scheduling

• Inclement weather driving • Accident prevention

• Driving in adverse conditions • Passenger transportation

• Customer rapport • Basic vehicle repairs

• Fuel efficiency • Defensive driving

• Passenger assistance • Equipment operation

• Revenue generation • Friendly and outgoing

• Map reading • Verbal and written communication

• Emergency response • Traffic laws

• Safe driving techniques • Confidentiality

• Basic vehicle maintenance • Patience and tact

• Passenger support • Excellent communication

• Professionalism • Time management abilities

• Active listening • Teamwork and collaboration

• Passenger safety • Effective communication

• Problem-solving abilities • Multitasking

• Adaptability • Organizational skills

• Problem-solving aptitude • Decision-making

• Interpersonal skills • Continuous improvement

• Task prioritization • Vehicle maintenance and repair

• Team collaboration

Work History

06/2013 to 12/2025 Driver

Uber

• Followed all relevant traffic laws and safety regulations. Achieved safe driving records by consistently following traffic rules and regulations.

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Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

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• Utilized GPS and other navigation tools to plan routes and stay on schedule. Provided exceptional customer service, addressing concerns and resolving issues promptly.

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Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

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Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

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07/2009 to 06/2013 Driver Specialist

Act Fast DElivery Service – San Antonio, TX

Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.

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Performed thorough pre-trip inspections of the vehicle before every shift, minimizing downtime due to mechanical issues.

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Optimized load configurations within the truck for balanced weight distribution and efficient space utilization.

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Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.

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• Enhanced customer satisfaction by providing timely and efficient deliveries. Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.

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Organized documentation for each delivery accurately, reducing errors and potential disputes with clients later on.

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Provided superior customer service by handling inquiries courteously and resolving issues efficiently.

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06/2004 to 07/2009 Night Manager

HEB Central Market – San Antonio, TX

Oversaw the closing of the store at nights.

Received overnight deliveries.

Supervised all required maintenance.

Supervised overnight stockers and janitorial crew. Made sure store was clean and ready for opening next morning. Checked on kitchen and bakery crews for any issues. Keeping employees and store safe.

Keeping outside of the store and grounds clean.

07/1998 to 07/2004 Facilities Manager

San Antonio Peterbilt – San Antonio, TX

Evaluated facility operations and personnel for safety and health regulations compliance.

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• Supervised staff of six in day-to-day activities. Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.

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Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.

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• Supervised all outside maintenance contract services.

• Interviewed, hired, and trained qualified maintenance employees. Maintained HVAC, temperature control, electrical and building automation systems.

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Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.

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Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.

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Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.

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Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.

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Analyzed building control and HVAC system performance and recommended improvements.

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• Responded to building emergencies and managed repairs. Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.

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Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.

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Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.

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Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.

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05/1992 to 08/1998 Area Manager

All In One Maintenance Services – West Palm Beach, FL Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.

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Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.

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Mentored junior staff members, providing guidance on best practices and professional development opportunities.

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Developed and implemented strategies to improve customer service and increase sales.

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Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.

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• Transformed underperforming teams into productive, profitable teams. Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.

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Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.

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Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.

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Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.

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Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.

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Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.

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Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.

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Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.

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Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.

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Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.

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• Resolved conflicts promptly to promote positive environment for customers. Conducted training sessions to educate employees on best practices and procedures to increase profitability.

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• Supervised various locations, enforcing high-quality standards of operation. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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• Established team priorities, maintained schedules and monitored performance. Successfully managed budgets and allocated resources to maximize productivity and profitability.

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Evaluated employee performance and conveyed constructive feedback to improve skills.

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Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

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Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

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Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

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Established performance goals for employees and provided feedback on methods for reaching those milestones.

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01/1990 to 02/1998 Owner /General Manager

American Janitorial Company – West Palm Beach, FL

• Managed day-to-day business operations.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

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Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

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• Trained and motivated employees to perform daily business functions. Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

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Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

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• Consulted with customers to assess needs and propose optimal solutions. Implemented marketing strategies to increase brand awareness and attract new customers.

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Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

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Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

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Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

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Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

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Enhanced company's market position by identifying and pursuing new business opportunities.

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• Interacted well with customers to build connections and nurture relationships. Scheduled employees for shifts, taking into account customer traffic and employee strengths.

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Negotiated price and service with customers and vendors to decrease expenses and increase profit.

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Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

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• Assisted in recruiting, hiring and training of team members.

• Monitored daily cash discrepancies, inventory shrinkage and drive-off. Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.

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Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.

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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

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03/1988 to 01/1998 Area Manager

Stevens Maintenance – Fort Lauderdale, FL

Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.

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Oversaw budget planning, strategy development, community outreach for organization.

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Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.

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Increased team productivity by streamlining processes and implementing more efficient systems.

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Assessed reports to evaluate performance, develop targeted improvements, and implement changes.

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Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.

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Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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• Assisted in organizing and overseeing assignments to drive operational excellence. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

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Identified and communicated customer needs to supply chain capacity and quality teams.

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Set aggressive targets for employees to drive company success and strengthen motivation.

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Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.

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Mentored junior staff members, providing guidance on best practices and professional development opportunities.

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• Transformed underperforming teams into productive, profitable teams. Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.

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Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.

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Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.

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Successfully managed budgets and allocated resources to maximize productivity and profitability.

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Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

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Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

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11/1971 to 09/1986 Owner/ General Manager

Dura Cleaning Services – St Croix, US Virgin Islands Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

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Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

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• Established foundational processes for business operations. Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

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Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

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Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

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• Generated revenues yearly and effectively capitalized on industry growth. Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.

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• Expanded business into new markets, cond

Implemented business strategies, increasing revenue, and effectively targeting new markets.

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• Managed purchasing, sales, marketing and customer account operations efficiently. Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

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Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

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Implemented innovative programs to increase employee loyalty and reduce turnover.

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• Managed budget implementations, employee evaluations, and contract details. Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

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Cultivated strong relationships with clients, vendors, and partners to ensure long- term success and loyalty.

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Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

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Had contracts with many high profile businees, such as American Airlines, Eastern Airlines, IBM, CitiBank, Royal Bank of Canada, Banco Popular, Virgin Islands Government Dept of Labor, US Government Post Offices, Immigration Offices, FAA, Airport Services.

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Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.

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Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

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Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.

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Trained and guided team members to maintain high productivity and performance metrics.

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• Assisted in recruiting, hiring and training of team members. Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.

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Education

06/1970 Bachelor of Arts: General Education

Trinidad, West Indies

• 3.7 GPA

• Ranked in Top 25% of class

• Elected Captain of soccer team.

02/1970 No Degree: Building Trades

Siparia Vocational & Trade School - Trinidad, West Indies Learnt about general building trades- -

carpentry, plumbing, electrical, reading blue prints. Learnt how to operate Automatic floor scrubbers,propane buffers, electric buffers, wood floor refinishing, stripping and waxing of floors, refinishing marble, granite and terrazzo floors and carpet and furniture cleaning.

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