IT Helpdesk & Data Analytics Graduate Ready for Support Roles

Aaron

Adeleke

856-***-**** **************@*****.*** Sicklerville, NJ

08081

EDUCATION

Rutgers University, New Brunswick, NJ May 2025 -Information Technology & Informatics

-Data Analytics

-Cyber Security and Information Assurance Concentration

-Project Management

Timber Creek Regional High School, Erial, NJ June 2021 -High School Diploma EXPERIENCE

VMX TECHNOLOGIES, CAMDEN, NJ Jan ‘23-June ‘24 HELPDESK SUPPORT INTERN

• Designed and maintained ad-hoc Excel reports to track help desk KPIs (ticket volume, SLA compliance, first-response time, CSAT), using PivotTables, COUNTIFS, and Power Query for data shaping.

• Analyzed and validated daily ticket/export files (CSV/Excel) for accuracy and consistency; performed spot checks, de-duplication, and data type standardization before sharing with stakeholders.

• Supported batch data operations: created and tested CSV templates for bulk Microsoft 365 user provisioning, distribution groups, and updates; verified results and documented rollback steps. • Assisted with data transfers (e.g., moving structured CSVs via secure channels) and ensured file naming/version control for reproducibility.

• Authored step-by-step SOPs and quick-reference job aids to improve reporting efficiency and reduce rework.

• Triaged incoming tickets and escalated complex issues to sysadmin/L3; maintained a 95% user satisfaction while resolving 15+ tickets/week. INTERLAB SCIENTIFIC, PHILADELPHIA, PA Sep ’17 – Jul ‘21 HELPDESK SUPPORT

• Built Excel workbooks and lightweight dashboards to support patient portal operations and internal reporting (volume trends, resolution times, exception logs) using VLOOKUP/XLOOKUP, COUNTIFS, and Macros.

• Cleaned and validated datasets prior to import/export (CSV/Excel), standardized fields, and reconciled mismatches with source systems; documented recurring issues to improve upstream data quality.

• Produced Power BI and PowerPoint summaries for business reviews; translated technical metrics into clear, non-technical insights for cross-functional partners.

• Managed app access/licensing (Adobe via Microsoft Groups/Adobe Admin) and created user facing documentation to reduce tickets.

•Provided Microsoft Office support (Excel, Word, OneDrive) and logged issues with complete, structured notes to speed resolution.

•Various experiences using Adobe Products including Adobe Acrobat Pro. Tenaglia&Hunt P.A., Marlton, NJ May 2025 - Nov 2025 Data Reporting and IT Analyst

● Entered and maintained detailed records of settlement offers issued by our debt-collection firm on behalf of banking clients, ensuring accuracy and compliance.

● Utilized Vertican Technologies’ Collection-Master platform for account management, data entry, and workflow processing.

● Imported, cleaned, and standardized large datasets and spreadsheets for integration into Collection-Master and for client reporting.

● Updated, streamlined, and replaced legal document templates used by attorneys to improve consistency and efficiency.

● Provided daily technical support to attorneys, paralegals, debt collectors, and office staff, resolving hardware, software, and workflow issues.

● Worked closely providing IT support to other departments(HR, Finance, etc.)

● Installed, configured, and maintained desktop workstations, office equipment, and basic network infrastructure to support reliable operations.

● Assisted with systems administration tasks, including user account setup, permissions management, software deployment, and monitoring workstation and network health to ensure secure and stable IT environments.

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SKILLS & ABILITIES

·Administrative Tasks

·Networking

·Excellent interpersonal and communication

skills

·Problem-Solving

·Organizational and Customer Service

·Data Reporting

TECHNICAL SKILLS AND COMPETENCIES

-Microsoft Excel

-Vertican Technologies Collection Master

-Vertican Technologies Vmedia

-Hardware and Software Troubleshooting

-Ticket Documentation

-SQL

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