Senior Operations Manager - Team Leadership - Customer Satisfaction
Resume:
COURTNEY
PARKER
************@*****.***
Memphis TN
Bold Profile
Experienced manager dedicated to leading and developing teams to achieve business objectives. Possess strong communication and problem-solving skills, with a proven track record of driving success. Results-driven professional excelling in fostering collaboration and delivering impactful results for the organization. PROFESSIONAL SUMMARY
University of Memphis
Memphis, TN • 05/2023
Business Administration
I have a minor in marketing and non
profit along with an associates
degree from Southwest Community
College.
EDUCATION
SKILLS
• Customer service
• Phone etiquette
• Multitasking
• Organization
• Time management
• Communication
• Computer skills
• Attention to detail
• Leadership
• Team building
• Strategic planning
• Decision-making
• Problem-solving
• Coaching
• Accurate recordkeeping
Service monitoring and
evaluation
•
Malco Theaters - Manager
Memphis, TN • 01/2017 - Current
Mid-south Calibration LLC - Service Coordinator
Memphis, TN • 08/2024 - 07/2025
WORK HISTORY
Develop and implement training programs resulting in improved employee performance.
•
Led a team of 25 employees in achieving sales targets and exceeding goals.
•
Manage budgets and resources effectively to drive profitability and cost savings.
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Foster a positive work environment through effective communication and conflict resolution skills.
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Handle inventory and necessary product to make the job run smoothly.
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Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
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Managed a high volume of client requests, ensuring timely and effective service delivery.
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Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
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Resolved customer complaints and issues to drive satisfaction and loyalty.
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Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
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Enhanced customer satisfaction by efficiently addressing and resolving service issues.
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Coordinated and monitored service activities to confirm work met all requirements.
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Communicated with clients and service providers to provide updates on work progress.
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Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
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• Record preparation
• Active listening
• Quality assurance
Fedex - Data Entry Clerk
Memphis, TN • 01/2024 - 02/2025
Patterson Warehouse - Customer service representative Memphis, TN • 01/2024 - 01/2024
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database. Optimized customer experience by delivering superior services and effectively troubleshooting issues.
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Proficient in accurately entering data into various databases and software programs.
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Strong attention to detail and high level of accuracy in data entry tasks.
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Experienced in organizing and maintaining files and records for easy access.
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Familiar with managing and updating spreadsheets and reports to track data efficiently.
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Resolved customer inquiries via phone, email, and chat with professionalism and efficiency.
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Handled escalated customer issues and provided timely resolutions to ensure client satisfaction.
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Collaborated with team members to improve customer experience and shared feedback with management.
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• Laid off
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