Customer Service Specialist with Banking Experience
Resume:
Jocelyn McClenty
United States
***************@*****.***
Customer Service Representative
Dedicated and reliable customer service professional with experience handling customer inquiries, resolving issues efficiently, and providing excellent support across phone, email, and in-person interactions. Strong communication skills, attention to detail, and the ability to work well in fast-paced environments.
Core Skills
● Customer Support (Phone, Email, In-Person)
● Problem Resolution & Conflict Management
● Data Entry & Account Management
● Active Listening & Communication
● Time Management & Multitasking
● Cash Handling & Transaction Processing
● Microsoft Office (Word, Excel, Outlook)
● Team Collaboration
Professional Experience
Customer Service Representative
Steward Medical Group – Richardson, TX
December 2021 - June 2023
● Assisted patients with appointments, questions, concerns, and account issues while maintaining a professional and friendly attitude
● Resolved complaints efficiently, improving patient satisfaction
● Maintained accurate patient records and documentation
● Followed company policies and procedures to ensure quality service
● Worked collaboratively with team members to meet performance goals Bank Teller
Hope Credit Union – Jackson, MS
February 2018 – December 2021
● Processed financial transactions including deposits, withdrawals, and payments
● Provided excellent customer service while ensuring accuracy and confidentiality
● Balanced cash drawers and followed banking regulations
● Identified customer needs and referred appropriate products or services Resident Advisor
RealManage - Plano, TX
June 2023 – October 2025
● Supported residents by addressing concerns and providing guidance
● Enforced community policies while maintaining a respectful environment
● Resolved conflicts and documented incidents professionally
● Assisted with events and administrative duties
Education
Associate Degree
Banking-Financial Services
Hinds Community College
2017-2019
Additional Information
● Strong work ethic and adaptability
● Comfortable using customer support systems and databases
● Willing to learn new software and procedures
Contact this candidate