Client Services & Scheduling Specialist

CAROLYN ZALMA

**** **** ********* *****, ******, California 92869

************@*****.*** 949-***-****

STRENGTHS

Analytical • Proactive • Problem Solver • Service Oriented • Team Player

SKILLS & ABILITIES

Outgoing, loyal, ethical, hardworking offering superb customer service. Purposeful, professional, specializing in contributing to the bottom line and providing unmatched customer service. Well equipped to maintain a friendly, professional demeanor always, and adapt to new procedures with unique ability to relate to diverse patients, physicians, and staff.

EXPERIENCE

SCHEDULER PROVIDENCE – ST. JOSEPH HERITAGE

2020 – Present

Interface with patients, physicians, staff and handle all incoming calls screening, transferring, and answering appropriately, timely, and efficiently. Takes accurate and appropriate messages. Greets patients, visitors, check patients in and out. Assists department with various duties as needed. I have been an on-the-job trainer for the Call Center.

SCHEDULER MEDIX - ST. JOSEPH HERITAGE

2017 – 2020

Accurately tracks and enters calls using appropriate documentation, reporting and data base applications, along with interacting with multiple departments database, and resource tools, Claims, and Eligibility to provide resolution to patient and health plan/vendor inquiries. Supports positive internal relations and communications across all areas.

CUSTOMER SERVICE REPRESENTATIVE KELLY SERVICES

2015 - 2017

Provide direct support to customers and co-workers. Contact customers according to procedures and timetables set by the supervisor to work with them regarding the use and effectiveness of the company. Assist in departmental activities including research, documentation, and training. Observe and support departmental and company-wide standards for conduct, communication and record keeping. Develop and maintain a high level of knowledge about all aspects of the company. Flexibility with other departments while contributing time and skills to satisfy a range of needs. Perform other assignments or duties as required.

ASSISTANT BRANCH MANAGER STC CAPITAL BANK

2008 - 2015 Provide customer service support for the Branch Manager and staff on all aspects of banking. Diligently sustain new and established customer and business relationships. Exceeded sales objectives in 2013 as Top Sales Performer and have been recognized as the top one percent performer during my tenure. Other responsibilities include training and supervising novice Customer Service Representatives in company policies and procedures.

CUSTOMER SERVICE LEAD FIFTH THIRD BANK

2006 - 2008

Led customer service team to consistently meet sales objectives of each customer in a timely and efficient manner. Guided and directed team members and maintained a reputation for exceptional leadership in managing projects, people, and processes. Proven ability to coordinate multiple projects in fast-paced environment under high pressure, changing priorities and deadlines. Talent for achieving performance objectives while influencing, motivating, and displaying organizational acumen within teams at all levels.

REFERENCES

AVAILABLE UPON REQUEST

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