Banking Operations & Compliance Leader
Resume:
TIFFANY JACINTO ************@*****.***
*** * ******** **, ************, Pennsylvania, United States Ambitious and self-motivated banking professional with 18 years of sales and professional experience, excellent knowledge of the financial field and government regulations surrounding banking. Skilled in customer service, transaction processing, and compliance with a focus on enhancing client relationships. Strong analytical skills, attention to detail, and exceptional communication abilities, committed to achieving success both individually and as part of a team. Skills
Customer Service
Transaction Processing
Problem Solving
Bi-Lingual (Spanish/English)
Cash Handling
Compliance Analysis
Communication
Banking Regulations
Team Leadership
Leadership
Employment History
Anti-Money
Laundering/Bank Secrecy
Act Analyst at Advanced
Compliance Technologies
Oct 2022 — Present
Monitored transactions for suspicious activities and ensured adherence to regulatory requirements. Conducted thorough investigations and prepared detailed reports for compliance purposes. Collaborated with team members to enhance compliance protocols and training programs. Community Banking
Manager at ACNB Bank
Dec 2017 — Oct 2022
Oversaw community banking operations, focusing on customer engagement and service excellence. Managed teller staff and provided training to enhance performance and compliance. Developed strategies to improve customer satisfaction and retain clientele. Promoted to Community Banking Manager II as well as Assistant Vice-President. Customer Service
Representative at F&M
Trust
Nov 2014 — Dec 2017
Serve as the direct supervisor for the Head Teller, with responsibility for providing coaching, performance development, and leadership guidance to ensure achievement of sales objectives and professional growth. Provide indirect supervision to the teller staff. Oversee initiatives to increase branch inside sales by promoting organizational products and services through both in-person engagement and outbound calling efforts.
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