Senior Administrative & Executive Support Leader
Resume:
MARTHA
LOPEZ
SENIOR ADMINISTRATIVE &
EXECUTIVE SUPPORT
PROFESSIONAL
*********@*****.***
Washingtonville, NY
CONTACT
SKILLS
Process Improvement &
• Workflow Coordination
• Cross-Functional Team Support
• Microsoft Word, Excel, Outlook
• QuickBooks
CRM & Office Management
• Systems
ServiceTitan, Service Fusion,
• Service Factor
• MasterBuilder, Macola
Executive & Administrative
• Support
• Customer Service Administration
Calendar, Scheduling & Meeting
• Coordination
Front Office & Office Operations
• Management
Client & Stakeholder
• Communication
Document Preparation &
• Professional Correspondence
Billing, Invoicing & Payment
• Processing
Accounts Payable & Accounts
• Receivable Support
Senior administrative and executive support professional with over 20 years of experience providing high-level administrative, customer service, and operational support to executives, managers, and cross-functional teams. Proven ability to manage front-office operations, coordinate schedules, support customer-facing functions, and maintain efficient office workflows in fast-paced environments. Known for
professionalism, discretion, strong communication skills, and the ability to serve as a reliable point of contact for leadership, clients, and staff. Bilingual in English and Spanish. PROFESSIONAL SUMMARY
Sales Director / Executive Assistant
Cottam Heating & Air Conditioning, Inc., Bronx, NY HVAC Service Coordinator
Air Solutions, Inc., Stamford, CT
EXPERIENCE
January 2018 - July 2024
Provided executive-level administrative support, managing calendars,
• scheduling priorities, and daily operations.
Served as a primary point of contact for clients, vendors, and internal
• teams, ensuring timely communication and follow-up. Coordinated customer appointments, prepared proposals, contracts,
• and documentation for services and installations. Supported billing and invoicing processes, tracked payments, and
• assisted with financial recordkeeping.
Maintained organized records and documentation to support
• operational efficiency and compliance.
Strengthened customer relationships through responsive service and
• consistent attention to detail.
January 2015 - December 2017
Coordinated daily service schedules and customer requests in a high-
• volume service environment.
Communicated with customers, technicians, supervisors, and project
• managers to ensure service needs were met.
Assisted with invoicing, payment processing, and preparation of
• financial reports.
Supported office operations by maintaining accurate records and
• service documentation.
Helped resolve customer issues professionally to maintain satisfaction
• and retention.
Payroll & HR Administrative
• Assistance
Records Management & Data
• Entry Manufacturing Administrator
Premier Brands of America, Inc., Mount Vernon, NY
Service Coordinator
Global Iron Works, Bronx, NY
July 2007 - September 2013
Provided administrative and operational support to the Plant Manager
• and leadership team.
Assisted with human resources functions including onboarding,
• payroll support, benefits administration, and employee relations. Coordinated office operations, purchase orders, scheduling, and
• internal communications.
• Organized executive travel, meetings, and company events. Maintained documentation and administrative processes to support
• efficient manufacturing operations.
August 1998 - July 2007
Delivered administrative support to executive leadership and service
• management teams.
Coordinated service schedules and acted as a liaison between
• customers and technicians.
Handled customer inquiries, billing support, collections assistance,
• and record management.
Supported office operations through data entry, reporting, and
• document management.
Contributed to smooth daily operations by maintaining organized
• workflows and communication channels.
SUNY Maritime College
High School Diploma
James Monroe High School, NY
EDUCATION
US
References available upon request
REFERENCES
CERTIFICATIONS
• Public Notary - December 2025
Contact this candidate