Versatile IT Support & Admin Professional

Clara Acosta

Homestead, FL 786-***-**** *****.******.****@*****.*** linkedin.com/in/claraacosta23 Versatile and detail-oriented professional with a strong background in customer service, administrative support, and technical troubleshooting. Known for excellent communication, organization, and problem-solving skills. Quick to learn new systems, adaptable to fast-paced environments, and committed to delivering high-quality work while supporting team goals and client satisfaction. Seeking an opportunity to contribute to a dynamic team while continuing to grow professionally. TOP RELEVANT SKILLS

• Technical Support & Troubleshooting • Microsoft Office • Customer Service & Support • Medicare Knowledge EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual 10/2023

Google IT Support Professional Certificate

● Troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace, comparable to the latest CompTIA A+ certification.

Additional Skill Development

● Achieved hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Miami Dade College • Miami, FL 08/2014 - 07/2015

Completed 25 credits toward a Nursing Degree

● Computer literacy, honed proficiency in Microsoft Office, demonstrated analytical thinking abilities, and refined time management skills.

RELEVANT EXPERIENCE

Member Care Representative (Seasonal) • Tranzact, Remote 10/2024 - 12/2024

● Maintained strict client confidentiality and ethical standards while handling sensitive insurance application data

● Utilized company-provided telephony and computer systems, including Microsoft Office, email, and specialized software, to efficiently manage and document case files

● Resolved complex client issues through strong reasoning and problem-solving skills, ensuring high client satisfaction and resolution rates

● Demonstrated adaptability by thriving in a fast-paced, detail-oriented environment, managing multiple tasks simultaneously, and meeting deadlines

Stay-at-Home Parent • Homestead, FL 07/2020 - 10/2024

● Streamlined family schedules, appointments, and activities with digital tools such as Google Calendar and iOS Calendar, minimizing conflicts and enabling seamless family function while reducing scheduling mishaps

● Efficiently created and managed budget plans, allocate resources, and track expenses using platforms like Mint, avoiding unnecessary costs and resulting in superior financial stability

● Demonstrated adaptability and effective problem-solving by managing diverse household responsibilities, navigating challenges, and minimizing disruptions for a well-functioning household Retail Sales Specialist • Carter’s, Homestead, FL 11/2019 - 06/2020

● Seamlessly operated the store's point-of-sale system, entering purchase details, processing payments accurately, and promptly issuing receipts to simplify checkouts, boost customer satisfaction, and reduce wait times

● Efficiently handled customers in a busy retail setting, skillfully managing multiple customer interactions with time-efficient service and attentive assistance, resulting in decreased wait times, increased customer satisfaction, and the potential for enhanced sales due to improved service efficiency

● Maintained an organized and inviting store environment through shelf tidying, merchandise arrangement, and attention to detail, ultimately enhancing customer perception and comfort

● Managed customer complaints and concerns with empathetic problem-solving, resulting in a high-resolution rate

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