Procure to Pay Administrator

Homer Cerda Procure-to-Pay Product Owner

210-***-**** *****.******@*****.*** LinkedIn

Strategic ERP and Procure-to-Pay leader with 15+ years of experience modernizing enterprise procurement and financial operations across large, matrixed organizations. Proven track record owning P2P platforms and operating models end to end—driving process standardization, system optimization, and scalable governance across requisitioning, purchasing, invoicing, and supplier enablement. Known for translating complex business requirements into technology-enabled solutions that deliver measurable efficiency gains, improved controls, and enterprise-wide adoption. Experienced people leader and product owner who builds, trains, and scales high-performing P2P support teams while partnering closely with Finance, IT, and Procurement leadership. Adept at roadmap development, enhancement delivery, testing, and change management across ERP and P2P ecosystems. Recognized for aligning stakeholders around a shared vision, accelerating adoption through effective training and communication, and continuously improving systems to support business growth and operational excellence.

Areas of Expertise

Procure-to-Pay (P2P) Platform

Ownership

ERP Financial Systems

Product & Roadmap Management

Business Process Design & Optimization

Source-to-Pay (S2P) Lifecycle

Management

Supplier Enablement & Catalog Management

Financial Controls, SOX & ITGC Compliance

System Configuration, Integrations & Data

Governance

User Acceptance Testing (UAT) & QA/QC

Reporting, Analytics & KPI Development

Change Management & End-User Adoption

Cross-Functional Stakeholder

Leadership

Vendor & Systems Integrator

Management

Operational Support & Management

Team Leadership, Coaching & Workforce

Scaling

Experience

ABM INDUSTRIES Sugarland, TX Fortune 500 - $8.27B Revenue Procure-to-Pay Business Manager 06/2021 – 01/2025

Owned and led the enterprise Procure-to-Pay (P2P) platform and operating model supporting 8,000+ users across 1,200 locations. Accountable for end-to-end P2P strategy, system optimization, supplier enablement, and user adoption within a highly decentralized, matrixed organization. Served as primary business owner and liaison across Procurement, Finance, IT, and external technology partners to deliver scalable, compliant, and high-performing P2P solutions.

• Owned the enterprise P2P roadmap, translating evolving business needs into prioritized system enhancements, process improvements, and release cycles across the Source-to-Pay lifecycle

• Led and scaled a 10-person onshore/offshore P2P support team, delivering day-to-day operational support, incident management, and continuous improvement for 8,000+ user

• Partnered with Procurement, AP, Finance, and IT leadership to optimize requisitioning, invoicing, approvals, and supplier enablement, improving cycle times and reducing manual effort

• Directed system configuration, workflow design, and business rules, ensuring alignment with financial controls, compliance requirements, and operational needs

• Owned UAT, QA/QC, and release readiness for all system enhancements; approved promotion to production and managed post- deployment stabilization

• Served as primary business lead with GEP / SMART by GEP, overseeing platform configuration, upgrades, integrations, reporting, and supplier onboarding

• Led end-user training, change management, and communications, driving adoption and improving user satisfaction across field and corporate teams

• Managed supplier catalogs, punchouts, and hosted content, ensuring accuracy, compliance, and alignment with negotiated contracts and pricing

• Designed and delivered stakeholder-facing dashboards and KPIs to support operational transparency, adoption tracking, and leadership decision-making

Key Accomplishments:

• Led a full enterprise P2P transformation, migrating 8,000+ users onto a unified platform across 1,200 locations

• Delivered 32+ production enhancements, driving approximately 25% time savings for operations and procurement teams

• Simplified AP processing for invoices, enabling ~97% automated payment processing

• Built and launched the organization’s first dedicated P2P Support team, significantly improving response times and service consistency

• Implemented ServiceNow for P2P support, reducing recurring tickets by 27% and average user wait times by 75% Enterprise Application Analyst II 04/2015 – 06/2021 Served as a senior functional analyst supporting enterprise Procure-to-Pay (P2P) and ERP applications within a large, decentralized organization. Acted as a primary liaison between Procurement, Accounts Payable, IT, and external system vendors to stabilize operations, enhance system functionality, and ensure strong controls, documentation, and user support. Built deep technical and functional expertise across P2P workflows, access management, and system governance.

• Supported day-to-day operations of enterprise P2P and ERP platforms, ensuring system stability, data integrity, and timely issue resolution

• Gathered and documented business requirements for system enhancements, translating operational needs into functional specifications for third-party vendors

• Led UAT and QA testing cycles for new features and enhancements, validating functionality prior to production deployment

• Developed and maintained system SOPs, reference guides, and training documentation, improving user self-service and reducing recurring issues

• Managed user access, roles, and approval hierarchies, maintaining SOX-aligned controls during frequent organizational restructuring

• Prioritized and routed technical support requests, balancing operational urgency with resource capacity to meet SLAs

• Streamlined internal support workflows and task allocation to improve efficiency and responsiveness across the P2P support function

Key Accomplishments:

• Redesigned and streamlined the enterprise approval workflow, creating a single standardized intake and governance model for approval hierarchy changes

• Maintained accurate and compliant access controls for a large, dynamic user population amid ongoing organizational changes

• Played a key role in stabilizing P2P operations through improved documentation, testing discipline, and support processes

• Promoted to Procure-to-Pay Business Manager based on strong technical expertise, system ownership, and ability to bridge IT and business teams

ReactorNet San Antonio, TX $12M Revenue

Account Services Lead 06/2010 – 04/2015

Led client-facing application support and operations for ReactorNet ePro, a proprietary Procure-to-Pay (P2P) platform, serving multiple enterprise customers. Acted as a functional and technical subject matter expert, partnering closely with clients, internal development teams, and technical support to optimize procurement workflows, integrations, and system adoption. Oversaw day-to- day account and technical IT support operations, ensuring seamless system operation and prompt issue resolution to minimize disruptions

• Served as primary SME for ReactorNet ePro, supporting requisitioning, purchasing, invoicing, catalog management, and supplier integrations

• Oversaw daily account operations and technical support, ensuring system availability, issue resolution, and high client satisfaction

• Acted as liaison between client stakeholders, technical teams, and developers, translating business needs into system enhancements and workflow improvements

• Led workflow automation initiatives to reduce manual effort and improve procurement efficiency across client environments

• Supported supplier integrations, electronic transmission of catalogs, purchase orders, invoices, and credits

• Developed and maintained SOPs, operating procedures, and user documentation to standardize processes and improve adoption

• Delivered end-user and client training for new features, enhancements, and onboarding activities

• Prioritized and managed incoming support requests, balancing urgency, complexity, and resource availability Key Accomplishments:

• Converted multiple high-value client accounts from portal-based transactions to automated flat-file integrations for catalogs, POs, and invoices

• Reduced manual processing and improved data accuracy through workflow automation and system standardization

• Recognized as a trusted client partner for resolving complex operational and system issues

• Built early expertise in P2P systems that directly enabled transition into enterprise ERP roles Education Business Administration in Information Systems, University of Texas at San Antonio, San Antonio TX Technologies Smart by GEP, Coupa, ReactorNet ePRO, Microsoft Office, Microsoft CRM, ServiceNow, JIRA, JDE, Oracle Fusion, ITIM, SharePoint, SmartSheets

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