Office Manager, Data Entry, Admin Asst.

PROFESSIONAL SUMMARY

Detail-oriented and results-driven administrative professional with 20+ years of experience managing office operations, supporting leadership, and improving workflows across multiple industries. Skilled in office management, inventory control, vendor relations, invoicing, and executive support. Known for streamlining processes, maintaining accurate records, and fostering efficient, organized, and professional work environments. Currently pursuing a Bachelor’s in Business Administration and Management with plans to continue toward an MBA.

CORE SKILLS

• Office Management & Executive Support

• Vendor Management & Procurement

• Inventory & Warehouse Oversight

• Invoicing, Billing & Financial Recordkeeping

• Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Google Workspace (Docs, Sheets, Drive)

• QuickBooks / Data Entry

• Calendar & Meeting Coordination

• Filing Systems & Document Management

• Customer & Vendor Communication

• Problem Solving & Process Improvement

KEY ACHIEVEMENTS

• Improved warehouse inventory tracking, reducing errors and lost items.

• Streamlined purchasing and vendor processes, ensuring timely delivery of critical supplies and equipment.

• Enhanced invoicing accuracy and financial recordkeeping, reducing billing discrepancies.

• Developed organized filing and tracking systems that improved operational efficiency.

• Consistently recognized for professionalism and ability to maintain calm under pressure.

PROFESSIONAL EXPERIENCE

Office Manager / Executive Assistant

AVTech Specialist, Inc – South Bend, IN

September 2024 – Present

• Direct day-to-day office operations, ensuring organized workflows and efficient internal communication.

• Provide executive-level support, managing correspondence, preparing reports, and assisting leadership with strategic priorities.

• Streamline purchasing and vendor management, securing timely procurement of equipment and office supplies.

• Optimize warehouse operations through improved inventory tracking, organization, and stock accuracy.

• Process invoices and payments accurately, maintaining clear financial records and reducing billing discrepancies.

• Coordinate deliveries and logistics, ensuring equipment reaches job sites on time and in proper condition.

• Maintain digital and physical filing systems, spreadsheets, and operational databases to enhance efficiency.

• Support technicians and project teams, reducing operational bottlenecks and facilitating smooth project completion.

Administrative Assistant

National Youth Advocate Program – South Bend, IN

September 2019 – September 2024

• Managed daily office operations, including document preparation, file organization, and phone coverage.

• Maintained Licensing Files and Foster Care Online Files in Evolv, meeting compliance and confidentiality standards.

• Scheduled and prepared meeting and training rooms; monitored supplies to prevent shortages.

• Managed postage equipment, sorted mail, and delivered time-sensitive documents to staff.

• Created and maintained spreadsheets and Word documents to track tasks and support workflow efficiency.

• Supported staff, visitors, and clients with professional and friendly customer service.

Receptionist / Billing Clerk

Jones Petrie Rafinski (JPR) Engineering Firm – South Bend, IN

March 2019 – August 2019

• Answered high-volume calls and directed inquiries to appropriate departments.

• Prepared and shipped UPS packages and outgoing correspondence on schedule.

• Scanned, filed, and organized documents for long-term accessibility.

• Entered employee hours into QuickBooks with accuracy, ensuring timely payroll processing.

• Provided administrative support including scheduling, supply management, and general office assistance.

Visa/Debit Card Coordinator & Lending Specialist

South Bend Firefighters Federal Credit Union – South Bend, IN

February 2009 – December 2018

• Guided members through loan and credit processes and collected necessary application information.

• Reviewed account balances, pulled credit reports, and approved new Visa cards and loans in accordance with policy.

• Balanced Visa and ATM ledgers, prepared reconciliations, and resolved account discrepancies.

• Contributed to workflow improvements and trained new staff to increase departmental efficiency.

• Managed follow-ups on overdue accounts professionally and confidentially.

EDUCATION

Purdue University Global

Bachelor of Science in Business Administration

Est Graduation Nov 2026

• GPA: 3.92

• Chancellor’s or Dean’s List every term

• Phi Theta Kappa

• Alpha Beta Kappa Honor Society

• National Society of Leadership and Success Member

Purdue University Global

Associate of Applied Science in Business Administration – Office Management

Graduated September 2024

• GPA: 3.84

• Chancellor’s or Dean’s List every term

• Business Fundamentals Micro-Credential

• Alpha Beta Kappa Honor Society

• National Society of Leadership and Success Member

• Federal Work Study – Social Media Student Influencer

• Supported DEIB Committee, Opportunity Sub-Committee

Software & Administrative Expertise

• Microsoft Office (Word, Excel, PowerPoint, Outlook) executive calendars, professional correspondence, reports, presentations, and tracking

• Google Workspace (Docs, Sheets, Drive) collaborative documents, shared calendars, secure file organization

• QuickBooks invoicing, expense tracking, payments, record accuracy

• Evolv data entry, system navigation, record maintenance

• Digital filing systems & confidential record management databases, fast retrieval

• Office equipment & postage systems printers, scanners, copiers, mailing operations

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Executive Assistant Core Strengths

• Executive-level calendar & time management

• Clear, professional written and verbal communication

• High discretion with sensitive information

• Strong attention to detail and follow-through

• Adaptable, fast learner across new systems

• Proactive problem solver under pressure

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