Versatile Customer Service Professional with Payroll Experience

VINISHA DAYA MANI MICHAEL

GOVIND

SUMMARY

Well-qualified customer service professional adept at coordinating events, placing reservations and updating records. Good verbal and written communication, problem-solving and conflict resolution abilities. Well-organized, self-motivated and hardworking.

EXPERIENCE

BDC Representative, 03/2025 - 09/2025

Dublin Hyundai and Genesis - Dublin, California

●Scheduled service appointments through calls and emails.

●Handled loaner cars and prepared loaner agreements.

●Managed high volumes of inbound customer calls efficiently and professionally.

●Resolved customer complaints while maintaining a positive attitude.

●Trained new representatives on call handling techniques and protocols.

●Followed up on unresolved issues to ensure customer satisfaction consistently.

●Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Guest Services Associate, 02/2023 - 03/2025

WorldMark by Wyndham - San Francisco, CA

●Greeted guests in a friendly and professional manner.

●Resolved guest complaints in a timely and efficient manner.

●Recognized by management for providing exceptional customer service.

●Performed nightly audits of all hotel departments including front desk operations and housekeeping.

Senior Finance Officer, 12/2015 - 08/2021

Vision Group

●Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.

●Created reports to monitor changes in salary, overtime payments, vacation time, insurance coverage and other relevant employee information.

●Maintained confidentiality of sensitive payroll documents and records.

●Set up new employees in the payroll system ensuring all paperwork was completed accurately.

●Reconciled payroll accounts on a monthly basis to ensure accuracy of data entry into the system.

Credit Staff, 06/2015 - 12/2015

Courts Fiji Limited

CONTACT

Address: Pittsburg, CA 94565

Phone: 925-***-****

Email: **************@*****.***

SKILLS

●Internet and Email

●Microsoft Office Packages (MS

Word, MS Excel)

●Effective Communicator and Public

Speaker

●Business Administration

●Month-End Processes

●Administrative Support

●Team player

●Flexible with hours

●Issue Resolution

●Training and mentoring

●Cash Handling

●Guest service and assistance

●Team building and supervision

●Hospitality services

●Leadership support

●Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

●Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Assistant Presiding Officer

Fiji Elections

●Developed and implemented policies and procedures to ensure compliance with government regulations.

●Monitored all operations for potential security risks and threats.

●Organized and coordinated meetings between senior management and other departments across the organization.

EDUCATION AND TRAINING

The Emerging Leader Program, Leadership, 11/2023

Travel And Leisure Learning And Development - San Francisco, CA Certificate In Aged Care, 08/2022

Prestige Caregivers Academy

Professional Diploma In Business Management, 01/2021 USP

Bachelor Of Commerce, 01/2013

University of the South Pacific

REFERENCES

References available upon request

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