Technical Sourcing Specialist & Client Liaison
Resume:
Melissa Reynolds
**********@*****.***
Work Experience
Employer: Volt Workforce Solutions – Raleigh, NC - Remote
Title: Technical Sourcing Specialist
Start: August 2022
End: September 2025
Summary:
Sourcing passive candidates through social media, online databases, and networking to find qualified IT professionals for various roles, including development, infrastructure, and creative positions.
Working with clients and hiring managers to understand job requirements, define job descriptions, and develop effective sourcing strategies.
Managing the candidate pipeline by scheduling interviews, tracking applicants, and maintaining compliance with federal regulations.
Analyzing new sourcing technologies and recruitment processes to improve candidate identification and placement success rates.
Providing excellent customer service to candidates, managing their onboarding process, and maintaining positive relationships with them and with the client.
Utilizing applicant tracking systems (ATS), CRM software, and Boolean search techniques to efficiently manage the recruitment process.
Ability to find and attract qualified candidates through various platforms and strategies.
Strong ability to build relationships with candidates and clients, and communicate effectively in person, via phone, and through email.
Understanding of IT roles and technical terms to effectively qualify candidates.
Strong attention to detail and ability to manage a high-volume of candidates and tasks.
Flexible and detail-oriented mindset to synthesize information and adapt to changing client and candidate needs.
Employer: Support Services Group – Ohio – Remote
Title: Sales/Customer Service Representative
Start: March 2022
End: August 2022
Summary:
Provide daily administrative assistance to sales representatives, including data entry, report preparation, and managing sales records.
Handle inbound calls and customer inquiries, answer questions about products and services, and resolve customer issues to ensure satisfaction.
Manage and process sales orders, check prices and order status, and track shipments for efficiency.
Assist in developing sales materials such as presentations, proposals, and brochures to support sales efforts.
Maintain and manage customer relationship management (CRM) systems and sales databases.
Act as a liaison between the sales team and other departments and coordinate with customers for sales demos or product trials.
Employer: Call Control, Inc. – Remote
Title: Customer Service Agent
Start: February 2021
End: March 2022
Summary:
Answer inbound customer calls, resolve issues, and provide information about products and services.
Utilize call control features (e.g., hold, mute, transfer) to manage customer interactions effectively and maintain a seamless customer experience.
Take orders, process payments, and manage billing-related tasks for customers.
Research and troubleshoot customer issues, escalating complex problems to the appropriate departments when necessary.
Enter customer data into a computer system or CRM system, keeping accurate call logs and reports.
Focus on maintaining customer satisfaction by demonstrating a professional and empathetic demeanor and meeting performance benchmarks.
Adhere to call center scripts, procedures, and company policies to ensure consistent and high-quality service.
Understanding and responding effectively to customer needs and concerns.
Conveying information clearly and professionally.
Identifying issues and developing effective solutions.
Demonstrating understanding and resilience when dealing with customers.
Having accurate information about the company's products and services.
Effectively managing call times and workloads.
Ability to use call center software and CRM systems efficiently.
Employer: Johnston County Industries, Inc. – Selma, NC
Title: Job Coach
Start: November 2019
End: March 2020 (COVID ended this position)
Summary:
Provide services in schools, community settings, and at job sites to help students with disabilities prepare for employment.
Deliver group and one-on-one sessions focusing on job readiness, career exploration, self-advocacy, and post-secondary planning.
Offer direct, on-site support to students at community-based work sites to help them learn and perform job duties.
Support and supervise students participating in job shadowing, internships, or other work-based learning activities.
Foster positive relationships with schools, employers, guardians, and other community partners.
Maintain accurate daily attendance and participation records for students.
Safely transport students to and from training sites as needed.
Serve as a coach and mentor, providing guidance and support to students as they develop skills and confidence.
Effectively communicate with students, parents, educators, and employers.
Manage a caseload of participants and maintain accurate records.
Work proactively in various environments, including community settings and workplaces.
Collaborate effectively with the JCI team and community partners.
Employer: Zurn (Resource MFG) – Sanford, NC
Title: Assembly Worker
Start: February 2019
End: April 2019 (Contract ended)
Summary:
Assemble products by carefully following work instructions, diagrams, and blueprints to ensure quality and proper fit.
Use various hand and pneumatic tools (such as wrenches, screwdrivers, and torque guns) for assembly tasks.
Perform quality checks, identify defective items, and handle them according to established procedures.
Efficiently pack finished products, ensuring the correct parts and quantities are included and appropriately labeled.
Work collaboratively with team members to achieve production demands and communicate any issues with the lead person or operations personnel.
Maintain a clean, safe, and orderly work area.
Employer: Sanford Water Department (Express Employment Professionals) – Sanford, NC
Title: Customer Service/Cashier
Start: February 2018
End: November 2018 (Contract ended)
Summary:
Receive and post payments for utility bills via multiple methods, including in-person (cash, check, credit card), mail, drop box, and online transactions.
Issue receipts for all payments.
Maintain and balance a secure cash drawer daily.
Count and verify cash and negotiable instruments and prepare daily bank deposits, reporting any discrepancies to a supervisor.
Greet customers in a courteous manner both in person and over the phone.
Answering questions, explain procedures and policies, and address customer complaints with professionalism.
Perform data entry to update and maintain customer accounts. This includes processing service applications, final billing requests, bank draft authorizations, and address changes.
Initiate and process service orders for activities such as new service connections, disconnections, leak checks, and meter re-reads, and coordinate with field staff as needed.
Assist with general office tasks, including managing mail, filing, preparing correspondence, and using computer software to access utility billing systems.
Research account histories to help resolve complex billing inquiries or disputes.
Follow up on incomplete payments or account discrepancies.
Employer: Golson and McCracken, Inc. – Sanford, NC
Title: Paralegal
Start: March 2015
End: May 2017 (Employer changed location)
Summary:
Manage a caseload of SSD/SSI claims, from the initial application through appeals.
Serve as a primary point of contact, providing updates and answering questions for clients.
Draft and prepare legal correspondence, appeals, and applications for submission to the SSA.
Request, collect, and review crucial evidence, such as medical records, to support claims.
Assist attorneys in preparing for hearings and appeals by organizing documents and coordinating with medical providers.
Track case progress and ensure compliance with SSA deadlines and guidelines.
Conduct legal research related to social security disability law.
Employer: MMC Textiles – Carthage, NC
Title: Shipping and Receiving Clerk
Start: June 2014
End: January 2015 (Laid off)
Summary:
Verify shipped and received materials against purchase orders and other documents to ensure the correct items and quantities were received.
Inspect all incoming goods for damage.
Log all received items into the company's inventory system, often using barcode scanners and specialized software.
Store materials in designated warehouse locations to maintain an organized and accurate inventory.
Pick and pack customer orders according to packing slips.
Prepare all necessary shipping documents, including bills of lading, packing slips, and labels.
Schedule pickups with freight carriers like UPS, FedEx, or other logistics providers.
Track shipments to ensure on-time delivery.
Keep the shipping and receiving area organized and clean.
Follow all safety procedures to ensure a safe working environment.
Work with other departments, including customer service, production, and logistics, to coordinate shipments and resolve any discrepancies.
Employer: Mid-Carolina Surgical Clinic – Sanford, NC
Title: Receptionist and Administrative Assistant
Start: March 2012
End: April 2014
Summary:
Professionally greet and check in patients and visitors upon arrival.
Answer and manage a multi-line phone system, directing calls and inquiries to the appropriate departments.
Manage patient intake by providing and explaining intake forms.
Schedule, confirm, and reschedule patient appointments and surgical procedures, coordinating with physician availability.
Update patient demographic and insurance information at each visit.
Administrative and clerical tasks
Maintain and organize both electronic and physical patient medical records, correspondence, and other documents.
Operate standard office equipment, such as computers, printers, and fax machines.
Assist with the preparation and processing of reports, correspondence, and medical record requests.
Monitor and maintain inventory of office and medical supplies, placing orders as needed.
Distribute incoming mail and manage outgoing mail and courier deliveries.
Financial and insurance coordination
Collect co-pays, past-due balances, and other patient charges.
Verify insurance eligibility and benefits for appointments and surgical procedures.
Process payments and assist with billing inquiries.
Expedite third-party claims and assist with pre-authorization for surgeries.
Communication and teamwork
Serve as a liaison, facilitating communication between patients, physicians, and other medical staff.
Communicate clearly and effectively with patients regarding appointments, preparations for surgery, and other important information.
Collaborate with other staff members to ensure smooth workflow and positive patient experience.
Maintain the reception area, ensuring it is clean, organized, and provides a welcoming atmosphere.
Privacy and compliance
Adhere strictly to all HIPAA regulations and facility policies to protect patient confidentiality.
Ensure all necessary patient authorization and consent forms are completed and securely stored.
Education
Fayetteville Technical Community College – Fayetteville, NC – Associate of Business Administration with a concentration in Human Resource Management
Lee Senior High School – Sanford, NC – High School Diploma
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