Administrative Support Specialist with Operations Focus

Michele M. Whitmore

E-mail address: ***************@****.*** Phone #: 626-***-****

Professional Qualifications Profile

Experienced Administrative Support Professional with extensive background in operational administrative tasks, customer service, document processing, collections and order entry. I am an internally motivated, self-starter who can work independently and collaboratively in a team environment. Highly organized with proven ability to prioritize and complete tasks in a fluctuating, fast paced environment. Proactive problem solver with success in identifying opportunities to improve efficiency and productivity in business operations. Fast learner committed to maintaining high standards and following through on assignments with minimal supervision.

Key Skills and Knowledge

Administrative Projects

Interpersonal Relations

Time Management

Team Building

Outlook, Word, Excel, SAP, Hagan, PSI, CCCOne

Client Relations

Collections

Project Management

Verbal Communication

Customer Service Operations

Typing – 45 wpm

Problem Solving

Project Estimating

New Hire Training

Business Writing

USPS Mailing Requirements

Full Bindery

Digital and Offset Printing Knowledge

Purchasing

New Hire Training

Professional History

HARRYS AUTO COLLISION CENTER, Los Angeles CA 2019 to present

Customer Service Representative

I am currently handling hundreds of incoming calls daily to determine the best course of action to properly service their needs. I have acquired an extensive knowledge of automotive terminology and how to properly mange customers needs when looking for services and repairs.

Personal Assistant, Bradbury CA 2017 to 2018

Personal Assistant

Full time personal and professional assistant to high level executive.

CENVEO VERNON, Vernon CA 2015 to 2017

Production Planner

In August 2015 the lettershop division of Asendia USA was acquired by CENVEO to internally manage their clients mailing and finishing needs.

ASENDIA USA, Bell CA 2009 to 2015

Senior Customer Service Coordinator

I am a polished and experienced Customer Service Coordinator. I successfully managed all aspects of order management in a high-volume workload within a deadline-driven environment. Asendia (an International Mailing and Shipping Company), provided me with the knowledge in how to properly utilize the USPS services. This would include processing domestic direct mail pieces with in-home dates to international direct freight services. I would find the service level my clients required to meet their needs.

RODGERS & MCDONALD PRINTING AND MAILING, Carson, CA 1994 to 2009

Customer Service / Estimator

Due to my contacts I gained working at Bert-Co I was brought on to support the current staff of Customer Service only to move into Estimating within months. I highly enjoyed creating my clients projects thru the estimating process. This includes finding the format most cost efficient for the presses and finishing lines available.

BERT-CO GRAPHICS, Los Angeles, CA 1990 to 1994

Customer Service

As an entry level Customer Service I learned the basic of printing by typing customer quotes as well as assisting in formation of proofs.

Education

West Covina High School, 1985-1988 – Diploma

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