Retail Assistant Manager with Leadership & Customer Expertise
Resume:
Jamal Harvall
Concord, NC *****
************@*****.***
Skills
Excel
Microsoft Word
Task Delegation
Employee Scheduling
Product and service knowledge
Recruiting and interviewing
Money Handling
Sales Strategies
Staff Supervision
Enthusiastic team player with a proven ability to thrive in fast-paced environments. Currently seeking professional growth in a challenging work setting. Extensive customer service experience and confident in making a significant impact on achieving company goals. Eager to contribute skills and contribute to the organization's success.
Work History
Assistant Manager
T-Mobile, Concord, NC
January 2020 - Current
Monitoring sales floor to minimize potential damage or theft to items on display
Having coaching conversations with fellow mobile experts, in order to ensure that each employee maximizes their full knowledge and potential with each customer
Updating employees on current promotions that have begun or are ending, to minimize the potential of future escalations
Managing inventory based on monthly metrics/goals
Samsung pro advocate: responsible for keeping employees up to date on the latest Samsung releases and features
Keeping demo displays up to date
Resolving customer escalations
Opening/closing store, counting drawers, handling money/cashdrops etc.
Assistant Manager
Sprint, Concord, NC
January 2019 - January 2020
Monitoring sales floor to minimize potential damage or theft to items on display
Having coaching conversations with fellow mobile experts, in order to ensure that each employee maximizes their full knowledge and potential with each customer
Updating employees on current promotions that have begun or are ending, to minimize the potential of future escalations
Managing inventory based on monthly metrics/goals
Samsung pro advocate: responsible for keeping employees up to date on the latest Samsung releases and features
Keeping demo displays up to date
Resolving customer escalations
Opening/closing store, counting drawers, handling money/cashdrops etc.
Assistant Store Manager
Touchtel Communications, Winchester, VA
January 2014 - January 2018
Keeping detailed account records and contact logs for each employee
Responding to all customer inquiries, in a timely manner
Presenting on-site sales presentations to existing and potential customers
Liaison between support staff and customer
Assisting store manager in recruiting diligent professionals, committed to high principles of service and performance
Responsible for all cash and cash drops in the store
Prepping daily, weekly, and quarterly sales reports
Training newly hired employees.
Assistant Store Manager
R&L Foods- Wendy's, Winchester, VA
January 2012 - January 2014
Training new hires, as well as coaching employees through their shift
Ensuring each customer receives good quality food, in a timely manner
Responsible for truck orders and food inventory
Responsible for all cash and cash drops in the Restaurant
Ensuring/maintaining restaurant cleanliness
Resolving customer escalations in a fashionable manner.
Education
Hunters College at New York, NY
Course Work in Food Service - (1991-1992)
Professional Development
R&L Foods Safe Serve Certification
Digital International, Inc. Reston, Virginia - 2001
Web Development Series Certificate
E-Commerce Series Certificate
.
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