Operations Leadership - Hospitality & Facilities Management Expert

*************@*****.*** 765-***-****

Shellie Lawson

Career Objectives

●Experienced leader and proven problem solver with a passion for excellent customer service seeking to further my career and help grow an already outstanding company.

●Enthusiasm for training and coaching team members to meet and exceed company goals and contribute to the company’s bottom line will help safeguard the company’s standing in the industry.

●Extremely effective communication skills, demonstrated team building, training, coaching, and motivating with a focus on ethics and integrity, ensures consistency within the organization.

●Highly skilled critical thinker and team collaborator along with excellent time management skills, a thoroughly effective work ethic, extensive management and supervisory experience guarantee quality results.

Professional Experience

Assistant Director of Residential Housing Operations-Purdue University-March 9,2023-present

●Ensure staff and facility readiness to meet the residential and academic needs of students.

●Manages employees and building details to deliver safe, clean, healthy, and well maintained environments.

●Manages move-in, move-out, and daily operations of large residence halls through academic year, summer school and conferences.

●Leads development of assigned direct reports, ensuring safe working environments.

●Manages facility through inspections, customer expectations, and vendors.

●Ensures financial oversight of assigned halls through budget analysis.

Director of Dining,Refreshments and Vending–Continental Dining Services–March 30,2022 - March 3, 2023

●Oversee 5 large manufacturing factories for Vending, Markets and Cafeterias at Stellantis Kokomo, Indiana. Population is more than 6,000 guests. Café in each building, 9 micro markets, more than 300 vending machines. Accountable for two large warehouses.

●All ordering, inventory, scheduling, employee management (strong union environment)

●Develop strong partnerships with clients in each facility.

●Manage day to day operations within all facilities – 10 million dollar account.

●Excellent food safety, cleanliness, organization and customer satisfaction

Vice President of Operations- Team MJV - Indiana and Michigan - April 16, 2021 – March 26, 2022

● Oversee all aspects of Business, including financials, training, hiring, human resources.

● Bidding out and selling new contracts.

● Manage day-to-day operations by working closely with team to review and meet KPI’s, address customer partner concerns, follow up on customer partner action items/extra billings to meet quality assurance, customer partner retention, and other operational goals

● Develop relationships with customer partners through proactively communicating, conducting regular follow up, walk-throughs, QA audits – identifying and addressing opportunities for improvement, incremental business and special projects

● Develop and manage operational strategy by reviewing and updating existing processes, managing P&L, budgeting, and labor costs; reviewing KPI’s and other operational reports regularly ● Oversee the training and development of operational leaders through coaching and company-wide training – helping staff take responsibility for and have autonomy in decision-making and creative problem-solving

● Proactively communicate and inspire the team to achieve full personal potential, maximize business opportunities, and achieve superior customer satisfaction through thoughtful, goal-driven leadership

● Create a friendly environment that keeps both customers and employees happy

● Ensure the growth of the business and be committed to the company’s success

Senior Field Specialist Trainer and Mentor -EcoSure, Lafayette, IN September 2015– April 13, 2021

• District Field Specialist of the year for 2016, 2019, 2020

• District safety champion until 2019.

• Mentoring and training program to six field specialists.

• Zero preventable accident safety record for duration of employment.

• Zero traffic violation safety record for duration of employment.

• Walk through and teaching/training for procurement of new clients: McDonalds, Hop Cat, Panda Express, Aladdin, Dominos, Hooters, Arby, Dairy Queen, Chipotle, Culvers, Penguin Point,BruBurger.

• Certified sanitation specialist for company concepts. Trained in all Ecosure concepts.

• CP-FS certified since 2015

• Communicate with Managers, Chefs, and owners to schedule field audits within the required time frame.

• Assist other districts to ensure all audits are performed within the required time frame. Have traveled to Canada, California, Florida, New York, Iowa, Ohio, Tennessee, Kentucky, South Carolina, Virginia, Georgia, North Carolina, Illinois, Wisconsin and Michigan in order to help other districts with audits

●Communicate with Managers, Chefs, and owners to schedule field audits within the required time frame.

●Assist other districts to ensure all audits are performed within the required time frame. Have traveled to Miami, Rochester, Iowa, and Asheville in order to help other districts with audits.

Director of Food & Beverage–MJV Management, Lafayette, IN June 2013– September 2015

●Served as Director of Food & Beverage over three Camille’s Sidewalk Café locations, Parkside Seafood House, and the Cozy Tavern.

●Directed all operations of the aforementioned restaurants.

●Managed the direction and development of two new concept restaurants in the Greater Lafayette area.

●Opened new Parkside Seafood House concept overseeing all aspects of opening a new restaurant.

●Oversaw hiring, scheduling, training, and supervision of all staff at all five locations including all alcohol and sanitation training.

●Prepared marketing and menu strategies and materials for all locations.

●Directed contractors for all repairs and maintenance.

●Responsible for profitability, inventory management, and food cost control at all locations.

Dining Court Manager–Purdue University, West Lafayette, IN January 2011– June 2013

●Directed all operations of Hillenbrand & Earhart Dining Courts serving up to 2000 meals a day for Purdue University students.

●Administered all sanitation training as a Certified ServSafe Sanitarian & Instructor.

●Oversaw all interviewing, hiring, training, orientations, scheduling, and supervision of full time employees, student employees, and management staff of approximately 350 personnel.

●Ensured prompt and financially responsible repairs and maintenance to both dining facilities.

●Prepared budgets, accounting reports, and inventory reports in a timely fashion as well as created a quarterly report for all dining courts to use to report financial data to the Director of Dining.

●Planned events at Earhart Dining Court including special meals, retreats, and visitor events from middle school tours to summer conferences.

Director of Operations -Chili’s Grill & Bar Quality Dining Inc, Lafayette, IN March 1996 – January 2011

●Directed all operations of up to 80 Chili’s Grill & Bar restaurants.

●Oversaw all interviewing, hiring, orientations, scheduling, and supervision of employees and management staff of approximately 400.

●Negotiated contracts with major commissaries and vendors.

●Ranked in top 2 of 11 Area Directors for 6 straight years.

●Developed extensive employee and management training program still in use throughout the company.

●Met goals daily, monthly, and yearly for labor, food cost, net profit, and incentive bonus programs.

●Taught and certified all managers for ServSafe food sanitation certificates.

●Increased comparative area sales on a yearly basis.

Professional Accomplishments

●Completed University Residences Women’s Leadership series 2012, 2024

●Graduated from Dave Ramsey’s Financial Peace University.

●Facilities Management Institute NACUFS conference attendee.

●National NACUFS conference attendee.

●OSHA 10 Certified

●Certified Professional of Food Safety – 2015-current

●Member of APSAC.

●Certified ServSafe instructor through the National Restaurant Association.

●Certified Indiana Alcohol Service instructor through the Indiana Excise Alcohol Training program.

●Bartending License for State of Indiana.

●Proficient in Microsoft office programs, CP5 conference program, APS payroll, Micros POS system, Mind Body program, Avanti Kiosk Management, Seed Vending Software, Dinerware POS system, SharePoint, Space management, and financial management programs and processes.

Education

BS: Restaurant Hotel Institutional and Tourism Management– Purdue University, West Lafayette 1994

Graduate of West Lafayette High School Academic Excellence – Top 10, 1990

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