Remote Data & Customer Service Associate

CLARETHA MILLER

Cordova, TN ***** 901-***-**** ********.******@*****.***

PROFESSIONAL SUMMARY

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

WORK HISTORY

Transportation Technician 3, 09/2023 - Current

Tennessee Department of Transportation

Ensure safe and efficient traffic movement, monitoring roadways and detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and travel time imbalances Maintain the operation of all traffic equipment, computers and software associated with the traffic system Monitor roadways via CCTV surveillance cameras and detection systems

Keep operators and staff alerted to new and existing memos

Confer and assist with partners (MPD, MFD, THP, and other Emergency Service Patrols) with emergency traffic and other emergency related situations.

Dispatcher II /Administrative Assistant I, 07/2020 - 09/2023

First Student Transportation Service

Communicates effectively, by oral and written means with transportation staff, school personnel, parents and students using technical radio equipment, emails and multiline telephone equipment Have knowledge of safe and efficient operation of motorized equipment, knowledge of Tennessee Vehicle Code dealing with traffic and passenger safety regulations

Dispatch buses and routes for drivers on a daily basis for the safe and timely transportation for students Assist with payroll using Compass and Oracle software; schedule field trips and travel arrangements for drivers and staff; provides project management assistance when necessary; supports Office Manager and Supervisor in maintaining efficient daily operational goals.

Transportation Specialist / Dispatcher II, 06/2014 - 07/2020

Durham School Services

Provide full administrative support to include management of office staff, plan and coordinates a variety of meetings and events, prepares and edits reports and presentations using Microsoft Office software;

organize and maintains files; expedites the flow of bus schedules and staff and initiates follow-up when necessary

Schedule and conduct interviews with prospective job applicants with onboarding in the recruitment and hiring process. Other duties include verifying employment, education history, drug testing, background checks using Hire Right, and DOT driving record verification.

Transportation Specialist, 02/2013 - 05/2014

Shelby County Schools

Transport students over specified routes with great care and safety

Communicates effectively, by oral and written means, with transportation staff, school personnel, parents and students

Have knowledge of safe and efficient operation of motorized equipment, knowledge of Tennessee Vehicle Code dealing with traffic and passenger safety regulations.

ServiceMaster Short Term Contract – Computer Operator Tech, 06/2013 - 09/2013 Pro-Tech Talent and Technology

Set up, coordinate and monitor the operation of electronic computer equipment, such as printers, tape and disk drives

Selects and loads input and output, observes operation of equipment, control panels, error lights, verification printouts, error messages and faulty output

Researches error messages and may manipulate console to properly sequence job steps after a job is interrupted

Monitors database systems in accordance with a schedule of operations

Prepare and operate mainframe and client/server computer systems (VM/VSE, AS400) and peripheral equipment to support day-to-day business operation

Experience with methods, practices, terminology, and procedures used in computer operations.

Computer Operator II, 01/2009 - 01/2010

Accredo Health Group

Monitored, maintained and managed all production schedules with emphasis on documented standards, processes and management of computer resources

Monitored various systems such as AS/400, PAC System, EBI Alarms/Alerts, Sitescsope and Weather Alerts

Responsible for system backups and escalation of all trouble tickets associated with incomplete/failed backups using Remedy software.

IT Lan Support Analyst, 01/2007 - 01/2009

Thomas & Betts

Administered a complex network or group of networks typically consisting of around 150 or more workstations, utilizing TCP/IP, RF technology and/or one or more Windows or thin client based operating systems which supports the warehouse and distribution systems

Installed, configured and maintained personal computers, Novell networks, UNIX workstations, file servers, Ethernet networks, network cabling and other related equipment, devices and systems, repair Zebra and Printronix printers

Developed and conducted various training and instructions for system users or specific devices (workstations, printers, etc.) in daily distribution operation.

IT Supervisor II, 01/1997 - 01/2007

University of Tennessee

Responsible for effectively monitoring and managing the operation of all computer systems and routine operations, developing new procedures and maintaining procedural manuals and error logs Responsible for operation of system hardware (VAX, UNIX, MVS, etc.), servers, Backups, printers, terminals and maintenance of equipment and inventory.

EDUCATION

B.S. Professional Studies: Organizational Leadership, 05/2014

University of Memphis - Memphis, TN

Associate of Applied Science: Information Technology, 05/2002

Southwest Tennessee Community College - Memphis, TN

Minor: Business Management

SKILLS

Ability to Monitor MS Window Servers, Active Directory, MS Exchange, MS Outlook Ability to Manage User Accounts and Groups Ability to use and operate computer equipment Repair and Configure various Printers Proficient with Microsoft Office Suite (Word, Excel, Access, and PowerPoint, Oracle, Compass, Edutracker), Data Processing

Knowledge of Visual Basic Programming Mainframe Operating Systems (MVS, MVS/SE, OS/390, OS/VS1, VSE/ESA, z/OS, z/VM, and

Warehouse Operations Shipping and receiving Commercial driver's license Safety Regulations

Critical Thinking

Emergency Procedures Safety Protocols

Problem Resolution

others)

Transportation management systems

Route Planning

QUALIFICATION HIGHLIGHTS

Mediation and problem-solving skills

Competent using software including: Windows, Microsoft Office, E-mail, Internet Effective management, technical, and supervisory skills

Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up Use clear, concise communication skills in conjunction with organizational skills to perform daily duties Work well as a team member or independently

Met or exceeded all performance goals to date

Resourceful, energetic, competent, multi-task and results-oriented

Public speaking and presentation experience

Spearheaded and successfully implemented ongoing recruitment program to hire and effectively train all personnel

Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity

Commended for dedicated work ethics and rewarded by steady promotions and training in all aspects of work skills

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