Administrative Assistant and Customer Relations Specialist
Resume:
Michelle Rowe
Red Bluff, CA *6080
******************@*****.***
OBJECTIVE: To obtain a position where I can utilize my administrative and communication skills, as well as make a positive contribution to the company.
SUMMARY:
• Sociable, personable, communicate easily with a wide range of personalities
• Able to assess customers’ needs and earn their confidence and trust
• Positive and compassionate; sincerely enjoy developing and maintaining good client and work relations RELEVANT EXPERIENCE
Team Leader - Seasonal Position
H&R Block - Red Bluff, CA
November 2024 - Current
• Support the Multi-Unit Team Leader as the onsite point of contact for tax office associates and clients
• Execute and hold all tax office associates accountable to Service Standards execution and client service experience
• Serve as the point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, escalating to the Multi-Unit Team Leader and District General Manager as necessary
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
• Lead daily huddles and communicate essential information to office associates Human Resources Assistant
Snow and Company - Seattle, WA
April 2023 - April 2024
• Account for 90 plus shop employees - verify that they are clocked in and out for the day of and the day prior
• Complete daily and weekly Timeclock reports showing a summary of each employees hours from the day or week prior
• Assist HR Manager with personal employee situations
• Onboarding and off-boarding for new and previous employees
• Benefit administrator for medical, dental, vision and 401k
• Weekly office and sanitary supply inventory
• Assistant HR manager in the organization of company events Office Manager
Contractor Lead Services - Redding, CA
September 2014 – December 2022
• Manage schedule and oversee daily operations of office
• Hire, manage and train call center employees
• Process employee time cards to send to owner for final approval
• Work closely with clients to ensure their satisfaction
• In-depth ability to think clearly in a busy environment Patient Service Representative
Lassen Medical Group - Red Bluff, CA
February 2013- 160 hour Externship
March 2013 – August 2014
• Proficient with scheduling, taking inbound phone calls, electronic charting and verifying basic insurance information
• Skilled in greeting patients in a courteous manner
• Exceptional listening skills; handled delicate situations- patients requests and special needs Cashier and Courtesy Clerk
Safeway - Corning, CA
October 2010 – March 2013
• Proven ability to gain customer confidence and trust
• Exceptional team work skills
• Competent with cash handling
• Able to maintain composure in stressful situations
• Ability to do several tasks at once, while staying organized EDUCATION:
Diploma: Medical Office Administration Institute of Technology Redding, CA 2012-2013 Shasta College Redding, CA 2009-2010
Los Molinos High Los Molinos, CA
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