Operations Improvement Specialist Assistant

Adoreia Looper

**** ********* ***, ***. ***, Norfolk, United States, 23504, 757-***-****, *************@*****.*** Professional summary

With over 8 years of experience in enhancing production efficiency and quality assurance. Demonstrates expertise in process improvement, data analysis, and team collaboration, leading to significant operational advancements. Committed to leveraging analytical skills and workflow optimization techniques to drive further growth and customer satisfaction.

Employment history

customer retention agent, Jan 2024 - Jan 2025

Life Protect 24/7, Norfolk, Va

Lamination Line Operator, Oct 2021 - Sep 2025

Mitsubishi chemical (ALOPLIC), Chesapeake, Va

Retail Sales Associate, Nov 2020 - Aug 2021

Rainbow Clothing Store, Norfolk, Va

Engaged clients to reduce churn, boosting retention through personalized strategies. Resolved customer issues efficiently, enhancing satisfaction and loyalty metrics. Analyzed feedback to refine processes, leading to improved service delivery. Collaborated with teams to develop retention plans, achieving measurable client retention. Implemented proactive outreach, resulting in increased customer engagement and retention. Executed tailored engagement strategies, significantly enhancing customer satisfaction and resulting in measurable retention improvements.

Fostered strong relationships with clients, leveraging interpersonal skills to create a positive service experience.

Operated lamination machinery with precision, ensuring quality standards were met and reducing production errors significantly.

Collaborated with team members to troubleshoot equipment issues, fostering a cooperative environment that enhanced overall productivity.

Maintained detailed logs of production metrics, allowing for accurate tracking of performance and identification of improvement areas.

Implemented process adjustments that streamlined workflow, resulting in measurable improvements in output efficiency.

Monitored and analyzed production data, providing insights that informed operational adjustments and contributed to substantial growth.

Executed rigorous quality checks on laminated products, achieving compliance with industry standards and enhancing customer satisfaction.

Delivered exceptional customer service by actively engaging with shoppers, fostering a welcoming environment and enhancing the overall shopping experience. Achieved consistent sales targets by effectively upselling products, contributing to a noticeable increase in monthly revenue.

Worked closely with team members to maintain optimal stock levels, ensuring a seamless shopping experience and reducing inventory discrepancies.

Monitored sales trends and customer feedback to inform merchandising decisions, leading to improved product placements and increased sales.

Assisted in training new staff on store policies and customer service protocols, promoting a cohesive team dynamic and enhancing service quality.

Cultivated a positive shopping atmosphere, enhancing customer interactions and fostering loyalty through attentive service.

Warehouse Worker, Jun 2019 - Sep 2020

Adecco, Chesapeake, Va

Team Memeber, Aug 2017 - Aug 2019

KFC, Norfolk, Va

Skills

Process Improvement, Team Collaboration, Customer Engagement, Quality Assurance, Data Analysis, Troubleshooting, Workflow Optimization, Microsoft word (Skillful), Microsoft Excel (Skillful), Microsoft PowerPoint (Skillful), Conflict Resolution, Technical Support, Problem Solving, Time Management, Adaptability, Critical Thinking.

Education

high school diploma, Sep 2016 - Jun 2020

norview high school, Norfolk, Va

Streamlined inventory processes to minimize discrepancies, resulting in enhanced accuracy and improved order fulfillment times.

Coordinated with team members to optimize warehouse layout, facilitating efficient workflows and promoting a culture of shared responsibility.

Analyzed shipping data to identify bottlenecks, implementing targeted solutions that led to noticeable gains in delivery speed.

Provided training for new employees, fostering a collaborative environment and enhancing team performance through knowledge sharing.

Developed a tracking system for incoming shipments, ensuring timely updates and significantly reducing lost inventory incidents.

Facilitated cross-training sessions among team members, fostering a culture of shared knowledge and enhancing overall team performance.

Collaborated with team members to provide excellent customer service, enhancing guest satisfaction and fostering a positive dining experience.

Streamlined food preparation processes, significantly reducing wait times and improving order accuracy, leading to increased customer retention.

Trained new staff on operational procedures, promoting a cohesive team environment and ensuring all members met quality standards.

Maintained cleanliness and organization in the dining area, contributing to a welcoming atmosphere and positive health inspections.

Implemented inventory tracking methods, reducing waste and ensuring timely restocking of supplies, supporting efficient kitchen operations.

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