Multilingual Customer Service & Dispatch Specialist

Monica Gonzalez

Address: ***** ********* ******* ***********, ** 77530

Email Address: ***************@*****.***

Cell Phone #: 956-***-****

Summary:

I am a very motivated person with a lot of experiences in the following and can wear different hates. I have 15 + years in customer service, sales, billing, call center, and dispatching. I am a quick learner and can easily target and task any assignment that is given to me. I consider myself a hard, reliable and independent person with a high energy level with great communication skills. I am also friendly professional that can work with little oversight and collaborate in a team environment.

Skills:

50 wpm accurately

Fluent English and Spanish

oSpeak

oRead

oWrite

Microsoft Word, Excel, Power Point

Follow oral and written instructions.

Strong attention to detail

Positive attitude, motivation and organized.

Num Lock

Multitasker

Education:

Laredo College

Laredo, Tx

06/2018 – 05/2022

Cigarroa High School

Laredo, Tx

08/2001 – 05/2004

Work Experience:

Livingston international – Release Custom Analyst

04/2018 – Present

Inbond Shipments

Customer Service / Call Center

Move freight around the globe.

Billing and documenting

U.S. Xpress – Customer Service Rep, Biller, Dispatcher

01/2015 – 03/2018

Customer Service

Answering incoming calls

Outgoing calls

Dispatching OTR and local drivers

Invoices

AS400 system

FedEx Freight – Customer Service Rep, Biller, Dispatcher

06/2011 – 09/2014

Assisting with invoices

Dispatching OTR and local drivers

Answering incoming calls

Administering checks

Importing and exporting shipment

Receiving Mexican shipments

Inbond shipments

Bandolino – Assistant Manager

10/2009 – 08/2010

Open and close procedures

Handled cash daily.

Customer service

Daily report

Accountable of daily merchandise

Contact this candidate