Administrative Support & Customer Service Specialist

Location:

Greensboro, NC

Posted:

January 05, 2026

Contact this candidate

Resume:

Resume and Employment Qualifications for Janella Snyder

**** ********** *****

*********@*****.***

Pleasant Garden, North Carolina 27313

Cell

336-***-****

Personal Profile

Strong work ethic with an outstanding positive attitude

Excellent communication skills; written and oral

Advanced computer skills; word processing, spreadsheets, and power-point

Outstanding organizational focus with attention to detail

Work well under the pressure of time sensitive objectives

Function independently, but considered a great asset to a team

Multi-task easily and adapt quickly to change

Objective:

To obtain full time employment in the position of administrative support and/or customer

service in an environment that is challenging; yet rewarding.

Employment Experience

2024-2025 WORLD TRAVEL HOLDINGS, LLC. Wakefield, MA

Travel Partner Professional III

● Reserved for Main Partner Brands Carnival, Celebrity, Costa, MSC,

Norwegian, Princess, Holland, Royal Caribbean and Virgin Voyages. Processed all steps for new and existing customers including changes, cancellations, payments, promotions and everything required to deliver a remarkable experience

2018-2024 AUTOMOTIVE INTERNATIONAL, INC. Pleasant Garden, NC

Administrative Assistant

Data Entry, Financial Record Maintenance, Accounts Payable, Annual Tax Preparation, Travel Arrangements, Maintain Monthly Travel Expense Reports, General Clerical Duties

2018-2018 HYATT CORPORATION Omaha, NE Customer

Customer Rental Representative/Virtual

Answer Large Volume of Calls Requesting Rental Information for U.S. and International Hotels, Book Reservations, Resolve Customer Concerns and/or Complaints, Provide Local Tourism Attraction Information, Update Personal and Company Information, Upsell Customer for Hyatt Credit Card, All Other General Clerical Duties

2016-2018 ABC FINANCIAL SERVICES, INC. Little Rock, AR

Customer Service Specialist/Virtual

Answer Large Call Volume of Calls Scheduling Payments from Customers, Process Customer Refunds, Research Cancellation Requests and Process if Approved, Renew Memberships, Frequent Update of Customer Records, Research Customer Accounts Offline and Online to Resolve Conflicting Issues, All Other General Clerical Duties

2015-2016 ENTERPRISE, INC. St. Louis, MO

Retail Rental Representative/Virtual

Answer Large Call Volume from Customers Regarding Information About Vehicle Rentals and Booking Reservations, Update Personal and Company Information, Resolve Customer Issues and Complaints, Process Payments, Refunds and Upgrades, All Other General Clerical Duties

2011-2013 TIMKEN CORPORATION Asheboro, NC

Process Technician

Build and Pack Steel Wheel Bearings, Program Computers for Lasering Products, Extensive Label Preparation and Printing, Heavy Lifting, General Maintenance on Operating Equipment, Some General Clerical Duties

2007-2009 RANDOLPH COUNTY TOURISM DEVELOPMENT AGENCY Asheboro, NC

Administrative Tourism Coordinator

Answer Phone, Filing, Assist Visitors, Mail Visitor Guide Requests, Accounts Payable, Maintain Monthly Budget Report Spreadsheets, Respond to Email Requests for Information, Maintain Inventory, All Other Clerical Duties

Serve as Clerk to the Board for RCTDA Bureau

2005-2007 ELASTIC THERAPY, INC. Asheboro, NC

Administrative Assistant/CSR

Answer Multi-Line Phone, Prepare and Send Invoices, Assist with A/R and A/P, Process Daily Email Requests for Product, Frequent Dictation for CEO, Process Daily Waste Reports, Sort Mail, All Other General Clerical Duties

2001-2005 THE COURIER-TRIBUNE Asheboro, NC

Classified Sales Representative

Process Customer Classified Advertisements by Phone and in Person, Sell Advertisements to Local Businesses for Special Pages and Sections, Ad Layouts, Daily Ad Ending Reminders to Customers, Resolve Customer Complaints or Concerns, Collection Calls to Local Businesses, Assist with Daily Backup, All Other General Clerical Duties

1996-1998 TRIAD ELECTRIC SUPPLY, INC. Greensboro, NC

Answer Phone, Filing, Prepare Submittals, Process Purchase Orders, Light Typing, Full Accounting Duties Including Inputting Bills, Process Checks, Balance Check Ledger and Create Invoices, All Other General Clerical Duties

Educational and Training Background

Graduated Oak Ridge High School El Dorado Hills, CA

Hyatt Corporation Customer Service Training Program

ABC Financial Systems Invoicing & Customer Retention Training

Enterprise Holdings Inc. Customer Service Call Center Training Program

Professional References

Robert J. Smith

COO Bob Dunn Automotive Group (Retired)

Carolina Beach, NC

336-***-****

Ronald Williams

Customer Service Supervisor