Phlebotomy-Driven Warehouse & Customer Service Specialist

SKILLS

Attention to Detail

Adaptability

Problem Solving

Customer Service

Time Management

Leadership

Conflict de-escalation

Situational awareness

Teamwork

Safety protocol knowledge

Communication

Critical Thinking

Safety Compliance

Venipuncture

PPE usage

Labeling accuracy

Empathy

Patient care

EMPLOYMENT HISTORY

DEC 2021 - JAN 2023

Online grocery picker/ associate, Walmart, Lovejoy ga

•Scanned for product availability, verified barcodes and made appropriate customer-focused substitutions, requiring quick decision making,and problem-solving under time constraints.

• Dispensed orders directly to customers’ vehicles in designated pickup bays, demonstrating professionalism, clear communication, and customer service awareness.

•Precisely picked and prepared online grocery items by locating them quickly, and ensuring all products met quality and freshness standards

•Demonstrated reliability, punctuality, and the ability to work independently, and as a team with minimal supervision.

JAN 2023 - JAN 2025

picker/packer, Amazon, Moreland ga

JAN 2025 - DEC 2025

Phlebotomist, Grifols, Atlanta ga

EDUCATION

AUG 2020 - MAY 2024

High school diploma, Perry career academy, Jonesboro ga JUL 2024 - OCT 2024

NHA certified phlebotomy technician, Atlanta career institute, Norcross ga I completed a phlebotomy course, after successfully passing the course I completed & passed the NHA

(national state exam ) and became a certified phlebotomy technician as of 10/10/2024. Fayetteville GA, 30215

*****************@*****.*** EMILY JOHNSON

PROFESSIONAL SUMMARY

Dependable and hardworking with a background in order fulfillment, customer service, phlebotomy,and safety-focused operations. Experienced in navigating large facilities, using scanning technology, maintaining accuracy, and following established safety procedures. Recognized for excellent communication, reliability, and the ability to stay calm, efficient, and detail-oriented in fast- paced settings. Open to cross training & Ready to apply strong problem solving skills and professionalism to a new opportunity. Conducted pre-shift equipment inspections to ensure carts and work tools met safety requirements, demonstrating strong attention to detail and adherence to safety protocols. Navigated a large, multi-level warehouse (4 floors) while maintaining situational awareness and following established pathways and procedures.

Utilized handheld RF scanners to accurately locate, verify, and process over 500 items per shift, ensuring precision.

Consistently met & exceeded daily performance targets, including maintaining a pick rate of 55+ items per hour, requiring focus, time management, and discipline. Identified and reported safety hazards, spills, and equipment issues to supervisors, supporting a secure and compliant work environment.

Followed strict warehouse safety guidelines and operational protocols to reduce risk and maintain workplace safety for all personnel.

Managed a full section on donor floor, processing roughly six donors hourly, ensuring seamless workflow.

Conducted 2 types of patient Id (identification),confirming donor eligibility and managing health concerns,and allergies .

Adhered to OSHA safety standards, maintaining a secure and compliant environment. Collected,labeled, and documented daily, weekly, and monthly blood samples, ensuring accuracy. Disposed of biohazard materials per safety&OSHA protocols, enhancing workplace safety. Monitored donors throughout the donation process, observing for adverse reactions and responding promptly to machine alerts while accurately documenting vitals, reactions, and interventions.

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