Accounts Payable Clerk - Administrative Support Specialist

Jaylonee Smith

Fredericksburg, VA ***** • 540-***-**** • ***************@*****.***

An effective and well-versed professional with experience within the administrative, customer service and childcare community. Seeking an opportunity to utilize expertise and grow as a professional.

Skills

Oral Communication

Written Communication

Microsoft Outlook

SharePoint

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

File Management

Records Management

Office Procedures

Information Gathering

Information Analysis

Information Consolidation

Conflict Management

Data entry

Invoice processing

Vendor invoice processing

Accounts payable software

Purchase order management

Account reconciliation

General ledger entries

Expense tracking

Tax reporting

Petty cash disbursement

Account resolution

Check processing

Data inputting

Payment processing

Microsoft office

Time management

Customer service

Customer support

Call center experience

Transaction processing

Account management

Dispute resolution

Issue resolution

Escalation handling

Complaint handling

Service recommendations

Database management

Teamwork and collaboration

Calm and professional under pressure

Problem resolution

Computer skills

Inbound call management

Calm under pressure

Account updating

Staff education and training

Office equipment proficiency

Order and refund processing

Multi-line phone talent

Translation and interpretation services

Work History

Accounts Payable Clerk, 03/2023 to Current

Aquia Harbour Property Owners Association – Stafford, VA

Reviewed vendor invoices for appropriate documentation and validity prior to payment.

Prepared vendor invoices and processed incoming payments.

Maintained good working relationships with vendors and resolved disputes.

Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.

Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.

Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.

Reduced late payment penalties by closely monitoring due dates and managing timely payments.

Streamlined invoice processing by implementing efficient filing and tracking systems.

Evaluated financial records to detect errors and discrepancies.

Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.

Accelerated invoice approval times, implemented electronic invoice submission and approval processes.

Reduced environmental impact by transitioning to paperless accounts payable process.

Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.

Maintained accurate financial records, contributing to successful audits by organizing and filing all accounts payable documents.

Fostered positive vendor relations, served as primary contact for vendor inquiries and concerns.

Reached out to vendors and customers to verify information and follow up on client issues.

Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.

Matched purchase orders with invoices and recorded necessary information.

Member Service Representative, 03/2023 to Current

Aquia Harbour Property Owners Association – Stafford, VA

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.

Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.

Maintained high-quality service by adhering to company policies and standards in all member interactions.

Verified customer identification and documentation for compliant transactions.

Assisted members with account management, including updating personal information and setting up automated payments.

Processed account transactions accurately, ensuring proper documentation and timely processing.

Handled complaints with prompt, courteous service to uphold professional reputation.

Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.

Promoted a positive work environment by fostering open communication between colleagues and supervisors.

Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.

Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.

Educated and engaged customers with new bank products and services.

Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.

Delivered prompt service to prioritize customer needs.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Educated customers about billing, payment processing and support policies and procedures.

Followed up with customers about resolved issues to maintain high standards of customer service.

Investigated and resolved customer inquiries and complaints quickly.

Trained new personnel regarding company operations, policies and services.

Investigated and resolved accounting, service and delivery concerns.

Sought ways to improve processes and services provided.

Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Identified and resolved discrepancies and errors in customer accounts.

K4 Teacher/Instructor, 05/2021 to 03/2023

Nikki's Christian Daycare and Learning Center – Woodbridge, USA

Assisted in the day-to-day instructional operations

Independently applied thorough and empirical judgment to determine best course of action in both routine and non-routine circumstances which required accurately interpreting and adapting guidelines and practices

Conferred with parents and staff to discuss educational activities and policies and students' behavioral or learning problems

Developed an avenue forward that will assist the child to overcome any identified deficiency

Utilized communication system Brightwheel to capture and provide guidance to other staff members and parents of students on areas support work, resolutions to previous struggles and areas requiring correction

Responsible for preparing and maintaining attendance, activity, planning, accounting, or personnel reports and records for organization, while carrying out the schedule of events for the day

Utilized flexibility and problem-solving abilities to adjust and prioritize schedules based on last-minute changes due to school cancellation while professionally communicating syllabus changes to parents

Independently identified and addressed deficiencies with children way of learning that were causing them to fall behind providing them extra attention needed to help them

Developed a technical competency in all functional areas by researching the regulations, taking appropriate training, and meeting with the appropriate subject matter experts to understand their procedures and expectations

This established a technical understanding cultivated an ability to assist in the various situations needed

Assisted in the preparation of official correspondence such as the monthly Newsletter to be emailed on behalf of organization ensuring correspondence accurately provides recipients an expectation of the syllabus and events scheduled for the coming month

Assisted in the preparation conference and event materials, such as flyers, invitations, and briefing packets and provided all participants involved all required documentation

Provided assistance to management and staff on administrative activities, requirements and issues which included facilitating coordination, review and consolidation of information, and guidance necessary to maintain continuity

Provided consistency within the organization by covering down on responsibilities and assisting in preparation and support of Christmas party, Fall Festival, Thanksgiving Feast, and Back to School Nights

Education

High School Diploma: 05/2022

Chancellor High School - Fredericksburg, VA

3.9 GPA

Extracurricular Activities: Academic Team Member

Spanish Honor's Society Member

Completed AP course in English & Psychology

Completed DE course in English

Languages

Spanish

Professional Working

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