Business Administration Student with Customer Service Experience
Resume:
Education:
Pursuing a Bachelor of Business Administration in Management
Tarleton State University, Stephenville TX May 2025
Experience:
Customer service representatives
Waco, TX July 2024 – May 2025
Communicate clearly and professionally, both verbally and in writing
Use problem-solving skills to address challenges and provide satisfactory solutions
Adhere to company policies and procedures in addressing customer concerns.
Efficiently manage call handling time while ensuring thorough and effective customer assistance.
Asset Protection, Walmart
Stephenville, TX August 2023 – July 2024
Assist customers with questions and concerns, ensuring a positive shopping experience
Inspect exit and entry points for any vulnerabilities or security breaches.
Follow company policies and procedures for detaining and apprehending suspected shoplifters.
Document and report all incidents of theft, fraud, or suspicious activities.
Line Member, M&M Mars, Staff Management
Waco, TX January 2023- August 2023
Operate machinery and equipment on the production line to ensure the efficient manufacturing of M&M Mars products.
Follow quality control procedures to ensure that only products meeting the company's standards are packaged.
Keep work areas clean and organized to comply with hygiene standards.
Communicate effectively with colleagues and supervisors to ensure smooth coordination on the production line.
Customer Service rep, Support services group
Waco, TX January 2022- January 2023
Communicate clearly and professionally, both verbally and in writing
Use problem-solving skills to address challenges and provide satisfactory solutions
Adhere to company policies and procedures in addressing customer concerns.
Efficiently manage call handling time while ensuring thorough and effective customer assistance.
Team Member, Whataburger
Waco, TX October 2020- January 2023
Take customer orders accurately and efficiently at the counter or drive-thru
Handle cash transactions accurately and provide correct change to customers.
Work collaboratively with other team members to ensure smooth operation during busy periods.
Handle multiple tasks simultaneously, such as taking orders, preparing food, and handling customer inquiries
Customer Service Representative, Maximus FEMA
Waco, TX June 2024 – May 2025
Answer phone calls, emails, or chat messages from disaster survivors and the public about FEMA programs, services, and assistance options.
Help individuals complete disaster assistance applications accurately and completely, including online or over the phone.
Provide survivors with updates on their case status, missing documents, appeal processes, or next steps.
Investigate and resolve customer issues related to delays, eligibility, denied claims, or technical problems with FEMA accounts.
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