Project manager, Practice manager
Resume:
Antionette Q. Wright
* **** **** ***** ********, GA 31419
****************.**@*****.***
Professional Summary Visionary leader with 20 + years of experience in leading high
performance teams, advancing employee engagement and
completing process optimization. Demonstrating strong interpersonal skills with a history of successful decision making along with strength in building remarkable internal and external relationships.
Certificate Project Management Professional (PMP) Training
Volunteer Services: CASA
Court Appointed Special Advocate
Education: Capella University
Master of Business Administration
Capella University
Bachelor of Healthcare Administration Concentration in Leadership
Savannah School of Cosmetology, Savannah, GA
Master Cosmetology License
The Cosmetology Institute of Hair Design
Master Cosmetology Instructor License
Savannah Technical College, Savannah, GA Dental Assisting Program with Radiology Certification
Experience
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Project/Practice Manager Trainer and Standardization
SouthCoast Health, LLC
2019 – 2025
Responsibilities include but are not limited to applying professional principles, practices, and techniques to lead projects as well as controlling project schedules, cost, and performance. Work with key stakeholders, managers, vendors as well as construction companies. I managed all projects from start to finish, ensuring implementation, budgets, and completion dates are met. Coordinate reporting packages on new projects with the CEO and Clinical Data Analyst. Accomplishments: Create and Lead Internal Teams: CEO, Marketing Manager, Director of Operations, IT and Credentialing to ensure the successful completion and execution of deliverables. Leading Procurement. Review Location’s P&L and manage with assisting the Practice Managers Oversee the successful start of new projects, programs and services in their locations. Contract negotiations, manage project expenses over $4 million on individual projects ensure stay within budget and close prior to schedule date. Monitor and manage key performance indicators (KPIs) related to all organization expansions, technical implementation Manage phases of the project. Overseeing six aspects: scope, schedule, finance, risk, quality and resources. Manage, oversee and train all new onboarding for new Practice Managers to ensure smooth integration into the company. Oversee and train nursing staff as well as clinical staff, (HR) manager and staff counseling, disciplinary/corrective plan implementation. New startup location Coordinate and facilitate delivery of project objectives. Track progress and review project tasks to make certain deadlines are met appropriately. Assess project issues and identify solutions to meet productivity, quality, and customer goals. Partner with internal and external departments, clients and teams for resolution and collaboration of company functions. Coordinate with vendors and contractors. Proactively communicate project status, issues & risks to management. Reviews and analyzes contracts that are entered into to facilitate projects. Analyze Monthly Provider’s Financials Planned and managed projects within the practice such as facilitating new projects, the relocation of the practice, remodeling of a facility, negotiations of leases as well as vendor contracts. Manage and lead the practice operations, appointments, check in, collections, data capture, physician’s template and schedules to meet the needs of the practices. Examine all factors involved to confirm that standards will result in attaining quality, to meet satisfaction and collection goals consistent with contracts, quality measures, regulatory standards.
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Specialty Practice Manager- Primary Care, Internal Medicine, Nephrology & Allergy Departments
SouthCoast Health, LLC
2013 – 2019
Manage clerical and clinical staff on a day-to-day basis and ensure that work and patient flow meet practice goals and objectives. Manage the day-to-day operations of the practice including check in, check out, billing, A/R, telephone operators, appointment scheduling, medical records, transcription, and customer service. (HR) manager and staff counseling, disciplinary/corrective plan implementation also responsible for hiring and training office staff in corporate policies and office procedures. Accomplishments: Onboarded Staff transition from Allscripts EMR system to Athena Quality Assurance: Ensure the highest standards of care by overseeing quality assurance, documentation reviews, and protocol development. Supervision of staff logistics, timely ordering, receipt inspection and delivery of supplies and equipment required in provision of patient care. Compliance training, ensuring policies, procedures and quality assurance along with customer service standards are followed daily. Managed the Revenue Cycle Management (RCM) team, achieving a 60% increase in operational efficiency by implementing process redesign and technology adoption. Analyzed operational data to identify trends and inefficiencies. Managed healthcare operations and staff performance along with monitoring provider contracts.
Handled and resolved all customer service issues, building trusting patient/ provider, office relationships while improving customer satisfaction and retention rates.
Ensuring compliance with local, state, and federal regulations, enhancing patient care and operational standards by 52% through the development and implementation of policies and procedures along with managing practice budget, P&L New startup location Scheduling: Optimize telemedicine coverage schedules, monitor provider utilization, and ensure high quality across teams. Assures patient care needs are met and where possible exceeded. Responsible for conflict resolution and performance issues and evaluations. Manages daily operations as delegated and ensures that invoices are coded and processed in a timely fashion. Planned and managed projects within the practice such as facilitating new projects, the relocation of the practice, remodeling of a facility, negotiations of leases as well as vendor contracts. Ensures that purchases are made within established guidelines and ensures that financial reporting, including but not limited to, superbill audits, missing tickets, hospital reports, and deposits are completed within the required deadline. Enforce CMS guidelines for ACO REACH and MSSP, payer value-based care trends, and federal regulations and HIPAA, to ensure compliance during the production of profitable outcomes.
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Owner/Consultant
Dunn-Wright Consulting
2011 – Present
Consulting diverse businesses and deliver strategic redesigning and implementation of organizational business structuring. By executing changes to daily operations, with accuracy and efficiency, abiding continued success of business owners and developmental stages in educational arenas.
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HR Director/Lead Instructor
Cosmetology Institute of Hair Design
2007 – 2016
Supervise all full-time and part-time adjunct cosmetology faculties. Manage and implement curriculum for cosmetology programs. Oversee and teach all cosmetology courses offered in the curriculum. (HR) Instructor, student and staff counseling, disciplinary/corrective plan implementation. Recruit market and establish community partners to attract students and well-qualified staff. Wrote all policies and procedures, handled all marketing, graphic design, curriculum design, technology, program planning, budgeting and personnel management. Drive the revenue and profitability by managing faculty, enrollments, start dates, retention, attendance, licensure and maintaining an appropriate school environment for student success.
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