Administrative Assistant with Customer Service Focus
Resume:
Megan Patten
Urbana, OH *****
*********@*****.***
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Knowledgeable about financial
oversight, supply chain management and personnel development. Ready to bring experience and knowledge to take on new challenge.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
LeROI - Gardener Denver-Sidney, OH
April 2023 to Present
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Built rapport with customers through active listening, empathy, and personalized interactions
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Knowledge of SAP and SalesForce
Customer Service Representative/ Quality Tech
Derby Fabrications-Sidney, OH
December 2022 to March 2023
Receive and enter customer information.
Correspond to customer’s.
Complete PPAPS for customers.
Review specifications and order instructions for each product the customer is requesting. Check parts for specifications and quality.
Administrative Assistant
NK America-Sidney, OH
October 2021 to November 2022
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Handled client correspondence and tracked records to foster office efficiency.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Processed invoices for payment.
• Performed research to collect and record industry data.
• Created PowerPoint presentations for business development purposes.
• Updated and uploaded SOP's into the QPulse system.
• Any requirements that were needed from staff.
Customer Service Representative
Parker Trutec-Urbana, OH
January 2020 to October 2021
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, throughly and explaining details.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective clients satisfaction rates.
Operations Supervisor
CEVA Logistics Inc-Troy, OH
October 2011 to October 2018
Developed and deepened relationships with customers, vendors and internal stakeholders. Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance. Delivered customized and effective solutions to clients that met unique demands. Communicate and manage a fleet of class A CDL drivers. Monitor freight movement to ensure safe and on time service. Communicate with customers concerning pickup and delivery issues. Perform administrative duties to provide information and reports to internal and external contacts as required.
Invoicing the customer.
Payroll for drivers.
Keep track of equipment.
Transportation Assistant
NK America-Sidney, OH
April 2010 to October 2011
Reviewed and filed paperwork related to transportation schedules and costs. Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow.
Maintained a clean reception area, including lounge and associated areas. Compiled and analyzed data using spreadsheets or other database software such as Req Logic. Provided clerical support to company employees, including copying, faxing and file management. Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Checked accuracy and integrity of files and resolved errors. Coached new employees on administrative procedures, company policies and performance standards.
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Kept track of drivers daily documentation.
Maintain DOT regulations within the business.
Education
High School Diploma
Graham High School - Saint Paris, OH
2000
Skills
• CUSTOMER RELATIONS (7 years)
• Operations Management
• Supply Chain
• Inventory Control
• LOGISTICS (7 years)
• Excel
• COACHING (1 year)
• Management
• SAP (2 years)
• Salesforce (2 years)
• training
• MS Office
• OPERATIONS (7 years)
• CUSTOMER SERVICE (7 years)
• Data Analysis
Additional Information
Skills
Customer relations Customer service-oriented
Logistics expertise Verbal and written communication Coaching and mentoring Employee scheduling
Operations management Efficient multi-tasker
Organized
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