Administrative Assistant with Strong Office Support Skills

JASMEEN PHARWAHA

**** **** ****** **, ********, AB T6T 0Z5

Phone: 780-***-**** Email: *******************@*****.*** OBJECTIVE

Detail-oriented and efficient Administrative Assistant with strong experience in office coordination, customer communication, call management, record keeping, and administrative support. Seeking to contribute organizational, technical, and communication skills to Connect FM. CORE SKILLS

• Front Desk Operations & Office Administration

• Call Handling, Scheduling & Email Management

• Record Keeping, Documentation & Data Entry

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Multilingual: English, Punjabi, Hindi

• Time Management, Multitasking & Professional Communication PROFESSIONAL EXPERIENCE

Administrative Assistant / Front Desk Agent

Connect FM Radio Station – Edmonton, AB May 2022 – Present

• Serve as the primary point of contact for visitors, callers, and staff communication.

• Manage daily office operations including scheduling, emails, and document organization.

• Handle multiple calls professionally and efficiently during high-volume periods.

• Maintain records, prepare reports, and support administrative tasks across departments.

• Assist with promotional activities, guest coordination, and program scheduling.

• Ensure smooth workflow within the office and provide support to management. Customer Service Agent

GAT Ground Handling – Flair Airlines, Edmonton International Airport June 2024 – Present

• Provide passenger assistance during check-in, boarding, and disruptions.

• Rebook flights, process payments, and update documentation.

• Coordinate with operations teams during irregular operations.

• Maintain compliance with airline and Transport Canada regulations. Associate & Ambassador

Amazon Delivery Station – Edmonton, AB May 2020 – May 2022

• Supported warehouse operations and trained new associates.

• Maintained accuracy, speed, and teamwork.

Customer Service & Sales Associate

Dollarama, Superstore, Ardene, Chatr Mobile, Kurry N Kebab 2018 – 2022

• Delivered customer service, handled transactions, and managed inventory. Security Guard Officer

Impact Security – Edmonton, AB Dec 2018 – 2019

• Secured premises, monitored CCTV, and responded to incidents. EDUCATION

NorQuest College – Edmonton, AB

Diploma Completed – Professional Administrative & Accounting Technician Sacred Heart School – Moga, Punjab, India

Grade 12 (Commerce)

TECHNICAL SKILLS

• Microsoft Office (Excel, Word, PowerPoint, Outlook)

• CRM & Administrative Systems

• Windows OS

• Basic Java

CERTIFICATIONS

• Clear Criminal Record Check

• Legally Eligible to Work in Canada

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