Emergency Management & Applicant Services Leader

ANITRA JUANQUILLA WADE

Baton Rouge, LA Cell 225-***-****

Email: ***********@*****.*** U.S. Citizen

Qualification Highlights

Extensive knowledge in Applicant Services, Individuals Household Program and Individual Assistance Program Areas; Coordinated and collaborated w/Public Assistance, Mitigation, EHP, SBA and NFIP

Excellent customer service and communications skills, verbal and written

Strong research and analytical skills with regards to proper delivery of Individual Assistance and detail oriented casework

Strong computer skills; Microsoft Word, Access, Excel, Power Point etc.; Experienced using multiple FEMA databases and state web based applications: Medicat, Medtopia, Banner, SI Plus, ISIS and DOA Mainframe

Superb time management and training skills; complete tasks assigned quickly and accurately with little to no supervision; Supervisory experience FQS TITLES

Housing Task Force Lead Qualified HUCL Housing Crew Leader Qualified ASSP Applicant Services Program Specialist Qualified SPECIALTIES

IA - PDA PRELIMINARY DAMAGE ASSESSMENT IA - DHOPS FQS - FQS COACH AND EVALUATOR SWAT - Strategic Workforce Augmentation Team Type IV VALID PASSPORT WORK EXPERIENCE

Emergency Manager, Applicant Services Program Specialist 0089 GS-11/Direct Housing Crew Leader/DRC Manager Federal Emergency Management Agency (FEMA) DR-4611-LA, 4559/4570, DR-4277-LA, DR-4332-TX, 4266/4269-TX 1500 Main St Baton Rouge, La. 70802 JFO/LRO DRC 2A, DRC 18, DRC 21, DRC 13 & DLOC 5, TRO BRANCH III CC March 2016 to August 2023

50 to 70 hours per week

Lisa Carlson 940-***-****, Carma Little 202-***-****, Angele Rogers, 504-***-**** Mary Moren-Cornelius, 940-***-**** Conducted extensive research using the Housing Operations Management Enterprise System (HOMES) and National Emergency Management Information System (NEMIS) database in order to assist disaster survivors in submitting necessary documents for possible individual assistance from FEMA’s Individual Household Program (IHP), if eligible and checked to ensure there was no DOB (duplication of benefits). Assist disaster survivors with the appeal process and request continued temporary housing assistance

(CTHA) and other unmet needs. Coordinated and collaborated with internal partners such as Environmental Historic Preservation

(EHP), Mitigation, Public Assistance (PA) and external Small Business Administration (SBA), Housing Urban Development (HUD), Department of Entergy (DOE), voluntary and state organizations to assist with applicants’ unmet needs while building recovery partnerships across the federal interagency, state, local, tribal, territorial (SLTTs) and non-governmental organizations (NGOs) to enhance coordination. Input and maintain all relevant applicant information in the National Emergency Management Information System (NEMIS). Worked on numerous housing projects to assist renters and homeowners who were ineligible due to insufficient damages (IID), insurance (INS) (INSF), proof of occupancy (IONV), proof of ownership (IOWN) and many others to submit appeals along with their substantiation to help with being deemed eligible. Assisted with Hurricanes Harvey, Irma, Maria, Ida and Ian on the Strategic Workforce Augmentation Team (SWAT) as Registration Intake Agent, HL Tier I and Tier II. Supervised 5 to 25 subordinates under the span of control guidance during the response to recovery phase. Assisted in completion of Incident Action Plan, the management of workloads, disaster assistance determinations for Individual and Public Assistance programs components as administered by the Consolidate Resource Center (CRC). Monitored over 4,500 applicants temporarily housed in FEMA mobile homes throughout various locations in Louisiana/Texas and worked with other state and federal agencies to assist applicants with identifying and successfully obtaining and completing realistic permanent housing plans. Completed hundreds of move out inspections as applicants completed their (PHP) to have (MHU’s) deactivated and moved to staging for future disasters and assisted with sales and DR closeouts for 4277 as well as 4332. Led employees within an Incident Command Structure (ICS)Analyzed problems to identify significant factors, gathered pertinent data, or identified solutions. Analyzed staffing requirements and developed a plan to maximize resources. Worked in logistics assisting with the ordering/issuance of laptops, phones, computers and other needed suplies and helped to track the inventory. QC/QA Monitor for Recerts being performed by GLO (General Land Office), tracked and documented progress made on interagency long-term recovery objectives/projects to include completing outcome analysis, lessons learned, best practices and assisted with all other activities in the field such as delivery of Offer of Sales Letters, Notice of Revocations, Notice to Surrender for Revocations and much more as needed in order to close out the great Floods of La, Hurricane Harvey’s and Laura's Housing mission.

Individual Assistance Housing Crew Leader 0089 GS-09 Federal Emergency Management Agency (FEMA) DR-SC-4241 Charleston & Bamberg, SC MDRC 3, DRC 3, MDRC 29.A, DRC 29 October 2015 to December 2015

50 to 60 hours per week

Vicki Lau, 202-***-****

Reviewed Information Updates submitted by Applicant Service Program Specialist in order to assist disaster survivors in submitting necessary documents for possible individual assistance from FEMA’s Individual Household Program (IHP), if eligible, faxed their docs and recorded the information in the National Emergency Management Information System (NEMIS) Database and constantly monitored to see if the Information Updates and substantiation had been uploaded into the disaster survivor’s file in order to shred the copies(PII) personal identifiable information provided by them. Mentored Applicant Service Program Specialists, assisted them with their training needs to become qualified in their FQS title and completed performance appraisals on the Applicant Service Program Specialists to submit to HR upon checking out of the disaster. City Carrier Assistant- USPS/OHS GS-09

10936 Old Hammond Hwy Baton Rouge, La. 70816

June 30, 2014 to October 2015

50 to 60 hours per week

Carlous Tate, 225-***-****

Assist regular carriers with their routes delivering mail and packages. Also assist customers with the delivery and pick up of packages as requested and return outgoing mail to the station for processing. Pick up daily express packages to have delivered by noon, 3pm and close of business as requested by customers.

Patient Access Coordinator

LSU Student Health Center/Patient Access

150 Infirmary Rd Baton Rouge, La. 70803

January 2014 to March 2014

40 hours per week

Vickie Hendrix, 225-***-****

Schedules patient appointments to ensure smooth patient flow and business operations; obtains initial patient information, including insurance coverage and ensures data is accurately entered; ensures patient demographic and additional identifying information are accurate at all times; Records Management - Forms were reviewed for accuracy and scanned appropriately into the Health Center EHR

(Electronic Health Record) software; verifies identification of individuals requesting medical records and obtains signed consent for medical records release; request paper charts for providers or Student Health Center staff members from off-site storage facility. VAL Specialists-DOB/Applicant Services Program Specialist Federal Emergency Management Agency (FEMA) DR-NJ-4086 307 Middletown Lincroft Rd Lincroft, NJ 07738 JFO & DRC 28, 25, 11 & 5 November 2012 to July 2013

40 hours per week

John Chavez, 860-***-****

Process DOB’s (duplication of benefits) for the Voluntary Agency Liaison Group. Conduct extensive research in order to assist disaster survivors in submitting necessary documents for possible individual assistance from FEMA’s Individual Household Program

(IHP), if eligible. Coordinate with voluntary and state organizations to assist with applicants’ unmet needs (supported cross divisional partnerships to maintain regional continuity). Input and maintained all relevant applicant information in the Recovery Information Management System (RIMS) and the National Emergency Management Information System (NEMIS). Volunteered for numerous special projects such as Joint Filed Office Transitional Shelter Assistance (JFO TSA) call out at the NJ JFO for DR 4086 and assisted at several Town Hall Meetings within four different counties within the state of New Jersey. Administrative Assistant I

Louisiana Healthcare Connections

8585 Archives Boulevard Suite 310 Baton Rouge, La. 70809 June 2012 to November 2012

40 hours per week

Karenlyn Smith Dawson, MD 225-***-****

Provided administrative assistance to the medical director. Scheduled and monitored many meetings and appointments for medical affairs. Performed various office duties such as: answering the phone, faxing and copying documents and many other clerical duties. Scheduled hotel and flight reservations for numerous out of town meetings and conferences and completed expense reports for charges on the company’s credit card. In charge of minutes and the dissemination of information for the Utilization Management and Quality Assessment Performance and Improvement Committee. Technical Analyst Assistant/Accounting Technician

Office of Telecommunications Management

1201 N. Third St Baton Rouge, La. 70802

November 2011 to March 2012

40 hours per week

Rhonda Brown 225-***-****

Proof read purchasing contracts and specs. Pull daily and monthly reports from ( ISIS ) Integrated Statewide Information System. Get balances after posting payments and make sure they match deposit ledger in the Excel Database as well as DOA mainframe. Entered information from daily deposits into spread sheet, key deposits into DOA mainframe make sure everything balances and print sheets showing payments were made. Made contact with agencies about past due amounts and rejected J4’s. Filed and performed many other clerical duties on a daily basis.

Admissions Assistant

Southern University Office of Admissions

PO Box 9901 Baton Rouge, La. 70813

January 2010 to August 2011

40 hours per week

Glenda Caine 225-***-****

Responsible for making hotel and flight reservations in Concur for numerous out of town meetings and conferences for the Director and Admissions Recruiters. I also completed expense reports for charges on the company’s credit card. Answered phones and did extensive clerical work. Also assisted with the admission process by receiving all applications, having them date stamped, scanned and then forwarded to the proper person for processing. Kept track of many of the records in Excel and followed up with applicants in whichever way deemed necessary. Reconciled and balanced funds, reviewed expenditures and made recommendations to supervisor. Office Manager

Eastbank Medical Clinic

2149 N. Foster Dr. Baton Rouge, La. 70806

November 2010 to April 2011

40+ hours per week

Dr. James E. Hines III, 225-***-****

Managed the office and kept track of employees’ time for payroll. Conducted all transactions with lawyers and insurance companies for personal injury cases and maintained them in databases and personal files. Assisted receptionist with scheduling appointments in Medtopia database and maintained other relevant information. Completed forms and documents needed for the doctor as well as excuses for patients to return to work/school.

Recertification Housing Advisor - Caseworker

Federal Emergency Management Agency (FEMA) DR-LA-1603/1607 415 N. 15th Street, Baton Rouge, LA 70802

February 2007 to May 2009

40+ hours per week

Charles Schexnaildre 504-***-****

Responsibilities included the monitoring of applicants temporarily housed in FEMA travel trailers and mobile homes throughout various locations in Louisiana. I monitored a caseload of approximately 300 applicants and worked with other state and federal agencies to assist applicants with identifying and successfully obtaining realistic permanent housing plans. Conducted extensive research regarding applicants’ continued eligibility for temporary housing assistance with in FEMA guidelines. Coordinated with volunteer organizations to assist with applicants’ unmet needs. Input and maintained all relevant applicant information in the National Emergency Management Information System (NEMIS) and the Federal Response and Recovery Automated Tracking System

(FRRATS). Monitored and tracked temporary housing status of applicants using the Work In Progress (WIP) overview. Completed move out inspections to verify the condition of housing units when applicants obtained permanent housing and relinquished their units. Submitted information updates to various departments to update applicants’ records and to assist in review of any possible additional assistance available for applicants. Trained new employees on proper use and data entry of Federal Response & Recovery Automated Tracking System (FRRATS), other databases and the policies and procedures while out in the field for Recertification. Researched documents and closed out contracts. Implemented disaster closeout operations and served as the point of contact for disaster closeout activities for all open disasters in the assigned areas. Assisted and provided guidance concerning a full range of grants, agreements, disaster assistance determinations and other Public Assistance programs administered by the close out center. Applicant Services Call Center Reviewer – Individual Assistance Federal Emergency Management Agency (FEMA) DR-LA-1603/1607 415 N. 15th Street, Baton Rouge, LA 70802

December 2005 – February 2007

40+ hours per week

Supervisor: Sharon Gibbons 225-***-****

Responsibilities included the reviewing of work produced by Applicant Services Representatives who were receiving calls from applicants. Assured applicant information and requests were accurate and submitted properly through to the appropriate departments. Reviewed Information Updates created by the Applicant Services Representatives for thoroughness and accuracy. Submitted (IU’s), Information Updates to the Call Center Lead for distribution to the appropriate departments. Verified information entered into NEMIS for all applicant inquiries. Trained new employees on proper use and data entry of information in the various FEMA databases.

Education Certification

Southern University Baton Rouge, LA 70813 CPR & First Aid Certified 06/12/2023 Bachelor of Arts in History 7/19/2011

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