Seasoned Customer Service & Dispatch Professional

Claudia Mejia

*********@*****.*** 626-***-**** San Gabriel, CA

Dynamic Customer Service Professional with over 25 years of extensive experience in delivering exceptional telephone and face- to-face customer service and dispatching. Demonstrated expertise in providing effective support and resolving complex issues within high-pressure emergency environments. Consistently recognized for professionalism, dependability, and strong relationship-building skills; adept at employing tact and diplomacy to achieve positive outcomes. EXPERIENCE

Empire West Pacoima

Property Manager November 2015 - Present

• Oversee day-to-day operations, promptly addressing tenant issues and ensuring compliance with property regulations.

• Demonstrated legal knowledge related to landlord/tenant rights, serving legal notices as required and maintaining compliance.

• Managed property maintenance requests and ensured timely collection of rent.

• Advertised available units and conducted showings for prospective tenants, effectively marketing property features.

• Developed and maintained positive relationships with tenants to enhance community engagement and satisfaction. TrueStar Transit Sylmar, CA

Dispatcher/Logistics Coordinator July 2022 - Present

• Set up loads of refrigerated products to be delivered nation-wide and make sure that carriers are qualified/licensed properly

• Maintain constant contact w/drivers during their routes 24/7 to ensure that they are on schedule to make deliveries in timely manner.

• If any issues arise on the road ensure that steps are taken immediately such as find a cold storage for another carrier to pick up load, etc.

Around-The-Clock Answering Service Chatsworth

Customer Service/Answering Service September 2019 - May 2022

• Managed incoming calls from a diverse clientele, including clinics, hospitals, research centers, and contractors, ensuring timely and accurate communication.

• Handled emergency and after-hours calls for various on-call doctors, dispatching them appropriately to hospitals as necessary.

• Coordinated emergency plumbing and HVAC dispatch requests, prioritizing urgent situations.

• Effectively took messages for medical and dental clinics, maintaining professionalism and attention to detail throughout all interactions.

• Collaborated with a team to streamline operations and improve overall efficiency in service delivery. ADECCO – Green Dot Corporation Pasadena

Member Care Representative July 2014 - May 2015

• Handled a high volume of incoming and outbound calls regarding members' financial accounts, providing exceptional customer service on each interaction.

• Addressed email inquiries professionally, resolving escalations promptly and efficiently.

• Achieved a substantial first-call resolution rate, contributing to customer satisfaction and retention. Forest Lawn Glendale

Client Account Representative April 2013 - January 2014

• Processed contracts for funeral services and related needs with precision, exhibiting exceptional attention to detail.

• Provided compassionate support and guidance to clients during one of their most challenging times, ensuring a seamless experience.

• Coordinated details for various products and services, ensuring accuracy in client requests and services rendered. Los Angeles Police Department Los Angeles

Police Service Representative June 1999 - April 2012

• Functioned as a Police Dispatcher and 9-1-1 Operator for the City of Los Angeles, managing high-stress emergency calls with composure and urgency.

• Coordinated police and fire department resources in critical situations, demonstrating expertise in emergency protocol and prioritization.

• Managed over 300 calls per shift, efficiently dispatching units and maintaining communication with officers in the field during high-stakes incidents.

• Documented and analyzed call data to improve departmental efficiency and response times, contributing to community safety initiatives.

• Successfully navigated numerous critical emergencies, providing vital information to officers and maintaining situational awareness throughout.

EDUCATION

Rosemead Adult School El Monte

Medical Billing Certificate January 2012 - January 2013 Franklin High School Los Angeles

High School Diploma January 1991

SKILLS

• Languages: English, Spanish

• Other: Bilingual – Fluent in English and Spanish (written and oral), Typing Speed – 65 WPM, Proficient in Computer Aided Dispatch (CAD), Data Entry, Excel in challenged work environments, Multi-tasking, Empathy, Flexibility

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