Administrative Support Specialist with 20+ Years Experience

Alexandra Reddick McCoy

Greenville, NC ***** **********@*****.*** 252-***-****

PROFESSIONAL SUMMARY

Seasoned administrative and customer service professional with 20+ years of experience supporting education, workforce development, and law enforcement training programs. I am known for strong communication, critical thinking, and problem-solving skills with a commitment to operational efficiency and student success.

CORE COMPETENCIES

Administrative Support Customer Service and Relationship Management

Budget & Payroll Administration Moodle and Datatel Operations

Registration & Records Management Event & Travel Coordination

Document Preparation & Data Entry Team Collaboration & Communication

PROFESSIONAL EXPERIENCE

Pitt Community College - Continuing Education Winterville, NC

Administrative Assistant II, Construction & Industrial Technology (CIT) Dec 2021 – May 2025

Supported CDL and Trade Skills programs with registration, scheduling, and contract processing.

Managed Moodle shells, course testing, and student enrollment across various programs.

Consulted with students/parents on scholarship and grant eligibility according to state compliance.

Coordinated orientations and scholarship applications; maintained confidential student records.

Compiled payroll and created contracts using Datatel.

Handled student inquiries and troubleshooting for registration and policy compliance.

Processed and purchased orders using E-Procurement, managed inventory and managed budget.

Processed incoming and outgoing mail, and notarized documents when needed.

Administrative Assistant I, Law Enforcement Training Dec 2003 – Dec 2021

Provided administrative support for law enforcement and adult education programs.

Created and maintained Moodle shells, managed course registrations, and compiled instructor payroll.

Served as the primary point of contact for student and public inquiries.

Maintained accurate records and prepared correspondence, travel, and instructional materials.

Processed and purchased orders using E-Procurement, managed inventory.

Processed incoming and outgoing mail, and notarized documents when needed.

EDUCATION

AAS., Medical Office Administration, 2004

Pitt Community College

Additional Certifications & Training:

Electronic Notary Public, 2024

Advertising & Graphic Design, 2022

Notary Public, 2020

Graphic Design Certificate, 2020

Medical Office Administration, 2004

High School Diploma, Chocowinity High School, 1989

TECHNICAL PROFICIENCIES

Microsoft Office Suite Datatel Colleague Moodle E-Procurement Etrieve Informer Adobe Suite (Photoshop, Illustrator, InDesign, Acrobat)

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