Remote Data Entry & Administrative Specialist

Sarah Amanda Roberts

Administrative Professional Customer Service Professional

Middletown, OH **********@*****.*** 937-***-****

PROFESSIONAL SUMMARY

Detail-oriented Administrative Professional with 10+ years of experience supporting executive leadership, managing office operations, and delivering exceptional customer service. Skilled in backend revenue cycle functions, contract administration, event coordination, and medical billing. Proficient in Microsoft Office Suite and various technical platforms. Recognized for improving internal processes and leading successful corporate events.

ACCOMPLISHMENTS

•Contributed to denial projects generating thousands in monthly revenue

•Recognized by CEO for Valentine’s Day mail campaign

•Commended by VP of HR & Training for annual Holiday Party planning

•Improved office supply restock process, saving ~$5,000/month

CORE COMPETENCIES

Administrative & Operational Support

•Executive Assistance & Scheduling

•Office Management & Supply Coordination

•Travel Planning & Event Coordination - Planned 5+ corporate events annually with 100+ attendees

•Record Maintenance & Document Preparation

Customer & Client Services

•Front Desk Reception & Call Handling

•Customer Relationship Management

•Conflict Resolution & Service Recovery - Resolved 50+ customer inquiries weekly with 95% satisfaction

Revenue Cycle & Billing

•Medical Billing & Coding (Commercial & Medicaid)

•Claims Documentation & Denial Resolution

•Accounts Receivable Reconciliation

•Contract Review & Audit Support

Process Improvement & Compliance

•Workflow Optimization

•Policy Adherence & Confidentiality

•Vendor Coordination

•Inventory & Purchasing Controls

PROFESSIONAL EXPERIENCE

Customer Service Representative

The Mennel Milling Company 2022 – 2025

•Invoicing

•Customer Service

•Accounts Receivable Reconciling

Contract Center Administrator

The Reynolds & Reynolds Company 2015 – 2017

•Created, reviewed, amended, and audited contracts

Administrative Assistant

Valued Relationships Inc (VRI) 2013 – 2015

•Assistant to CFO & CEO

•Acting Office Manager (from Jan 2015)

•Front Desk Reception

•Event & Travel Planning

•Scheduling

•Medical Billing: Billing & Coding for Commercial Insurance & Medicaid

•Claim Documentation Preparation & Review

Cashier

The Christmas Tree Shops 2009 – 2011

•Cash Register Operation

•Customer Service

•Inventory Stocking

Administrative Assistant

Carpet Shippers 2006 – 2009

•Assistant to Regional Manager

•Event Planning & Scheduling

EDUCATION

Sinclair Community College – Dayton, OH

Travel & Tourism Services Management, 2011

West Carrollton High School – West Carrollton, OH

High School Diploma, 2010

TECHNICAL PROFICIENCIES

Software & Productivity Tools

•Microsoft 365 Suite: Word, Excel, Outlook, PowerPoint, SharePoint, Teams

•Google Workspace: Docs, Sheets, Drive

Systems & Platforms

•CRM & Ticketing Systems

•Medical Billing Platforms (e.g., Epic, Kareo, or similar)

•Contract Management Systems

•Database & Records Management Tools

Office Equipment & Tech

•Multi-line Phone Systems

•Printers, Scanners, Fax Machines

•Video Conferencing Tools (Zoom, Teams, WebEx)

Contact this candidate