Customer Service & Banking Specialist Resume

Kunetta Forbes

205-***-****)

****************@*****.***

Professional Summary

Motivated and dependable professional blending academic training in economics and business administration with hands-on experience in sales, banking, and customer support. Proven ability to handle high-volume transactions, meet performance goals, and deliver outstanding customer service in fast-paced environments. Recognized for strong communication, accuracy, and efficiency in achieving business objectives.

SKILLS

• Customer Service & Support

• Banking & Financial Operations

• Account Management

• Problem Solving & Conflict Resolution

• Sales & Retention Strategies

• Communication & Team Collaboration

• Data Entry & Record Management

• Time Management & Efficiency

EXPERIENCE

Comcast - Loyalty Specialist

Remote I January 2023 - March 2025

• Managed customer interactions to improve satisfaction and retention.

• Resolved service issues and concerns efficiently to maintain loyalty and trust.

• Developed quick, effective solutions to retain customers and improve overall service quality.

Bank of America - Collections Agent

Remote I July 2022- January 2023

• Communicated with customers to resolve billing and account issues professionally.

• Maintained accurate records of customer interactions and outcomes.

• Identified solutions for service-related concerns and escalated when necessary.

Navy Federal Credit Union - Banking Specialist

On-site I May 2021-2022

• Provided exceptional customer service in high-volume banking operations.

• Processed cash transactions accurately while meeting monthly account production goals.

• Responded to detailed product and

Education

North springs charter high school - sandy springs Atl

September 2017 - may 2021

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