Detail-Oriented Administrative & Accounting Professional
Resume:
M. Selene Hernandez
********@*****.***
East Elmhurst, New York
PROFESSIONAL SUMMARY
Detail-oriented professional with over 6 years of experience in administration, accounting, and office operations. QuickBooks Certified, proficient in Excel and QuickBooks Online, with strong bilingual communication skills in English and Spanish. Known for streamlining workflows, supporting teams, and improving efficiency in dynamic environments. Seeking to contribute in a remote role with a strong work ethic and problem-solving mindset. Education
*Bachelor's degree in foreign trade
*Technical degree in business administration (HS diploma) WORK EXPERIENCE
Accounts receivable at Global Luxury Services
59-43 60th Rd, Maspeth, NY
Aug-2022 to Apr- 2025
Key Responsibilities:
• Processed customer payments and accurately recorded transactions using QuickBooks.
• Managed daily operations, including team supervision and task delegation.
• Handled customer inquiries and concerns to ensure high satisfaction and timely resolution.
• Created and sent invoices, maintained organized billing records, and followed up on outstanding payments.
• Generated financial and operational reports for management review.
• Reviewed and updated work orders to ensure accuracy and timely completion.
• Coordinated employee schedules to maintain smooth workflow and coverage. Accounting Assistant at Gas de Apan
Hidalgo, Mexico
Jul- 2021 to April 2022
Key Responsibilities:
• Managed customer billing processes, ensuring accuracy and timely invoicing.
• Maintained payroll records and monitored payroll accuracy for all employees.
• Delivered excellent customer service by resolving issues and responding to inquiries efficiently.
• Completed and organized work documents and administrative paperwork for internal use and audits.
• Performed daily cash reconciliation and maintained financial accuracy.
• Monitored staff attendance and performance, supporting effective personnel management.
• Identified and resolved operational issues to maintain smooth daily workflows. Administrative Assistant at Hika Comercial SA DE CV Hidalgo, Mexico
Oct- 2019 to April 2021
Key Responsibilities:
• Performed administrative and inventory management tasks, ensuring accurate stock control and record-keeping.
• Balanced front desk duties with warehouse support, demonstrating strong multitasking abilities.
• Contributed to process improvements in logistics to enhance efficiency and reduce delays.
• Resolved operational issues promptly through effective communication and problem-solving.
• Utilized Excel and dynamic tables for data analysis and reporting.
• Downloaded and imported data into internal systems for processing and tracking.
• Scheduled service appointments for retail store locations and ensured timely follow-up.
• Accurately entered and maintained data across multiple platforms. Certifications & Training
Quickbooks online
ESL program- PACE University
ELI- ESL-2024-C4B & ELI- ESL-2025-C5A - Westchester Community Collage
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