Dedicated Human Services Leader with 15+ Years Impact

Michelle Dawson 313-***-**** ****************@*****.***

Detroit, Michigan

A high-performing, outcome-driven human service professional with more than 15 years of experience providing comprehensive support services to marginalized populations. Recognized as a compassionate change agent committed to exceeding metrics and continually achieving assigned programmatic goals. Successful with implementing ongoing best practices, piloting new programs and serving as a Subject Matter Expert who continually achieves increased responsibility and stronger community reach. Core Strengths Include:

Case Management Training & Development Crisis Intervention Enrollment & Outreach Data Entry Community Outreach Business Process Improvement Trauma Informed Care Office Administration Project Management Performance Analysis Strategic Planning & Implementation Organizational Development Master of Business Administration 2005

Madonna University

Bachelor of Social Work 1998

Wayne State University

Claims Specialist – Social Security Administration Highland Park, MI 2023 - Present

• Process intake information for initial claims for disability applications

• Answer incoming calls and in-person inquiries regarding Social Security, Retirement and Medicare Benefits

• Monitor weekly reports to determine approval and denial of claims

• Adjudicate approved disability claims to ensure claimants are paid timely and accurately Eligibility Specialist/Success Coach – Michigan Department of Health & Human Services Detroit, MI 2003 – Present

• Served as lead advocate and success coach for high-risk students providing strength-based case mgmt. services to students, parents, and legal guardians.

• Coached and empower over 20 clients on a weekly basis while maintaining an 80% retention rate across the program. Coordinated effective client-based services and supported efficient movement across the continuum of services.

• Analyzed outreach data, efforts, and marketing methods to increase overall program effectiveness. Execute up to 3-5 community outreach events per year.

• Explored community needs to determine program opportunities, scope, and overall goals while continually identifying and overcoming logistical, educational, and cultural barriers to students served.

• Implement and conduct monthly progress reports for clients to highlight behavioral and attendance improvement.

• Collaborated with parents, school administrators and external stakeholders to develop improved procedures that addresses attendance/truancy issues.

• Utilize trauma-informed principles and implemented supportive interventions resulting in optimal success with effective outcomes.

Circle of Friends Youth Foundation – Board Member A Heart Full of Conversations – Blogger Heart Full of Wellness LLC - Founder/Owner- Offering Restorative Yoga and Zumba Classes www.heartfullofwellness.com PROFESSIONAL SUMMARY

EDUCATION

PROFESSIONAL EXPERIENCE

VOLUNTEER EXPERIENCE

Contact this candidate