Customer Service & Administrative Support Specialist

Abby Arnett

Denver, CO *****

***********@*****.***

+1-720-***-****

Authorized to work in the US for any employer

Work Experience

Event Staff

Event Staff LLC-Denver, CO

April 2025 to June 2025

• Provided exceptional customer service to event attendees, addressing inquiries and resolving issues promptly

• Managed crowd control during high-traffic periods to ensure a safe and enjoyable experience for all guests

• Collaborated with event planners to implement creative ideas for enhancing guest experiences at special events

• Ensured compliance with health and safety regulations by monitoring venue conditions and reporting any hazards or concerns immediately

Intake Specialist II

Modivcare-Denver, CO

August 2023 to December 2023

Handling complaints from insurance members needs medical transportation to appointments Enrollment Specialist

Hiring Connections-Centennial, CO

March 2023 to August 2023

Handle enrollment for C4HCO.

Reservation Agent

Sonder-Thornton, CO

January 2022 to January 2023

Handle booking stays. Also helping guests with the needs during their stay. Reservation Agent

The ONE Group-Denver, CO

May 2021 to January 2022

Handling reservation issues throughout the United States at 2 big restaurants. Customer Service

HCL Tech America-Highlands Ranch, CO

July 2019 to February 2020

Handle inbound call from students, teacher, professors needing to schedule exams for professional clients and taking there GED. Filled out complaints from test takers for both call center staff and testing center staff. Helped direct students on how to receive an official copy of their certificates. Scheduled practice tests for students online as the administrator of the site. Substitute Paraprofessional

Kelly Educational Staffing-Denver, CO

October 2018 to May 2019

Helping kids in classrooms - K through 5, and middle school students. Handling the individual needs for each student. Working with kids with disabilities or emotional needs. Escorting kids between classrooms, the bus, and other activities. Working as a team with the other paraprofessional inside to complete items needed to be done.

Electronic Sales & Service Consultant

Globus Family of Brands-Littleton, CO

October 2017 to July 2018

Handle inbound and outbound calls and assist internal and external customers by answering inquiries and resolving problems. Advise travel consultants of changes and cancellations. Resolve issues with the website portal used by travel agents and customers. Manage bookings for optional excursions to ensure accurate reservations.

Customer Service Rep

Enterprise Holding Inc-Denver, CO

October 2015 to September 2017

Provide aid to customers for vehicle rentals at Denver International and Colorado Springs Airports. Assist customers with billing questions and process credits for overcharges or refunds. Help customers with mechanical problems and ensure roadside assistance provides appropriate services. Ensure customer satisfaction with various situations including vehicle exchanges and lost items. Education

Certificate

Arapahoe Community College-Littleton, CO

June 2012 to May 2014

Art (BFA)

Metropolitan State College of Denver-Denver, CO

August 2003 to May 2014

Some college

High school diploma or GED

Bachelor of Science

Associate's degree

Skills

• Operating systems

• Database management

• Computer skills

• Pricing

• Word processing

• GPS

• Inside sales

• Account management

• Photo editing

• Health insurance

• Desktop administration

• Analysis skills

• B2B sales

• Data entry

• Accounts receivable

• Working with people with developmental disabilities

• Intake

• Pivot tables

• Content management systems

• Internet of things

• Microsoft Outlook

• Retail sales transactions

• Typing

• B2B

• Problem solving

• Live chat

• Leadership

• Integrated library system

• Loyalty marketing

• Data collection

• Customer retention

• Concierge experience

• Yardi

• Productivity software

• Active Directory

• Responsive web design

• E-commerce

• Prepress

• Usability

• Grammar Experience

• Zendesk

• Phone etiquette

• Video production

• Outlook

• Data management

• Time management

• Customer service

• Budgeting

• Marketing

• QuickBooks

• Basic math

• Application support

• IT

• Quality assurance

• CSS

• Adobe Illustrator

• Help desk

• Layout design

• Databases

• Document management

• Debits & credits

• Wine knowledge

• Driving

• Business requirements

• Order fulfillment

• Lead generation

• Attention to detail

• Math

• User research

• Accounting

• Windows

• Microsoft Word

• Hotel experience

• Mentoring

• Computer operation

• HTML5

• Google Suite

• Objection handling (sales technique)

• Technical support

• CRM system proficiency

• Guest services

• POS systems

• Microsoft Office

• Antivirus software

• Customer support

• Slack

• Cashiering

• Communication skills

• E-learning platforms

• Administrative experience

• Cold Calling

• Conflict management

• POS

• Word

• Social media management

• Multi-line phone systems

• Software troubleshooting

• Microsoft Excel

• Cataloging

• Upselling

• Adobe Photoshop

• PowerPoint

• CRM software

• SharePoint

• Purchasing

• Superior ability to navigate the internet and troubleshoot and correct website issues

• English

• Google Ads

• SAP CRM

• Desktop support

• Google Tag Manager

• Graphic Design

• Photography

• Phone communication

• Collaborative team player and self-motivated to effectively work independently

• Adobe Acrobat

• Office experience

• Access

• HIPAA

• Retail math

• School experience

• Restaurant experience

• Communication platforms

• Negotiation

• Remote access software

• Guest relations

• Home & community care

• Computer literacy

• Client interaction via phone calls

• Sales negotiation

• Sales

• Web accessibility

• Video editing

• Order entry

• Sales support

• Database marketing

• Accounting software

• Google Docs

• Records management

• Teamwork

• Mac OS

• Salesforce

• Graphic design

• Cash register

• Excellent customer service skills and adept with researching and creative problem solving

• Layout Design

• Research

• Team scheduling

• Financial transaction processing

• Customer relationship management

• Outstanding verbal and written communication skills

• Experience with Children

• Hospitality

• Conducting sales calls

• Caregiving

• Collaboration with sales

• Clerical experience

• Writing skills

• Banking

• Web design

• Events management

• Special education

• Strong ability to multi-task and prioritize to complete projects within deadlines

• WordPress

• Continuous improvement

• Classroom management

• MailChimp

• Social listening

• Documentation review

• Critical thinking

• Achieving sales targets

• Front desk

• Organizational skills

• Processing cash transactions

• SaaS

• IT support

• iOS

• Relationship management

• Appointment scheduling

• Excel

• Direct sales

• Teaching

• JavaScript

• Microsoft Access

• Data analysis skills

• VPN

• Microsoft Outlook Calendar

• HubSpot

• Computer hardware

• Editing

• Telecommunication

• Computer networking

• Filing

• Cash handling

• Order management system

• Technical Proficiency

• Microsoft Powerpoint

• Baking

Languages

• English

Certifications and Licenses

Driver's License

December 2018 to December 2027

Contact this candidate