Administrative & Patient Services Professional

MATTIE REYNOLDS

Richmond, VA *****

Phone: 757-***-****

Email: ********.********@*****.***

PROFESSIONAL SUMMARY

Highly motivated administrative and patient-support professional with strong experience in medical billing, coding, patient registration, and front-office operations. Known for excellent communication, organization, and customer service skills with a commitment to accuracy, efficiency, and quality patient care. Proven ability to support fast-paced medical and hospitality environments while maintaining professionalism and attention to detail.

OBJECTIVE

Pursuing a position where I can utilize my effective communication, organization, and detail-oriented skills along with hospitality and customer service experience to contribute to the success of a professional office environment.

EDUCATION

William Bryant High School, Alexandria, VA — High School Diploma (February 2013) WORK EXPERIENCE

Robert Half — Billing & Coding / Insurance Support — October 2023 – 2024

• Performed medical billing and coding functions.

• Managed insurance claims and verification processes.

• Supported administrative workflow and patient documentation. Patient Registrar — Bon Secours Mary Immaculate Hospital, Newport News, VA — September 2021 – 2022

• Utilized EPIC for patient check-ins, scheduling, and documentation.

• Managed insurance, Medicaid, and Medicare verification.

• Performed billing and coding support tasks and answered incoming calls.

• Collected samples and assisted with patient room visits.

• Checked in emergency room patients.

Hospitality Hostess — December 2018 – February 2019

• Greeted guests, managed rotation, and answered phones.

• Handled packages and paychecks for proper distribution.

• Scheduled and coordinated large parties and events.

• ABC Certified.

Receptionist / Front Office Assistant — Dr. Johnny Reid, DDS, Glen Allen, VA — January 2017 – July 2017

• Scheduled appointments and managed patient medical records.

• Handled accounts payable/receivable and insurance billing/coding.

• Utilized Easy Dental and Dentrix software.

• Prepared dental rooms and sterilized equipment.

Sales Associate / Customer Service — Spencer’s Gifts, Fredericksburg, VA — May 2016 – August 2016

• Assisted customers and answered product inquiries.

• Processed cash and credit transactions.

• Restocked shelves and maintained store cleanliness. Medical Office Receptionist / Assistant — AMA Medical PLLC, Alexandria, VA — March 2016 – May 2016

• Scheduled appointments and addressed patient inquiries.

• Managed billing, collections, and insurance claims.

• Processed pre-authorizations using proper coding.

• Conducted patient intake, EKGs, urinalysis, and drug screenings.

• Utilized CoverMyMeds, Express Scripts, and PBS Intergy. Hostess — Tiger Mike’s American Grill, Springfield, VA — June 2015 – March 2016

• Provided a welcoming dining experience.

• Assisted servers and supported daily restaurant operations.

• Sold high volumes of gift cards during holidays.

• Worked as part of a fast-paced team.

COMMUNITY SERVICE

Health Aide Volunteer, Sunrise of Alexandria Nursing Home (Fall 2013) 29th Infantry Volunteer, Family Readiness Group (2010–2014) ADDITIONAL SKILLS

Medical Billing & Coding, EPIC, Dentrix, Easy Dental, Insurance Claims & Pre-Authorizations, Customer Service, Patient Relations, CPR Certified, OSHA Certified, Keyboarding, Cosmetology School Training

ACTIVITIES

Mount Vernon Gymnastics Team (2011–2012), Apollo Competitive Gymnastics (2011–2012)

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