Veteran IT Support Specialist-Remote, Colorado

Zach Moore

IT Support Specialist / Jr Systems Administrator

Remote Only (Willing to Travel as Needed)

Email: **********@*****.*** Phone: 480-***-**** Professional Summary

IT Support Specialist / Junior Systems Administrator and U.S. Air Force veteran with 15+ years of combined experience supporting end users and maintaining reliable IT operations across military and private-sector environments. Strengths include Windows support, Active Directory administration, troubleshooting and root- cause analysis, and hands-on infrastructure support—Cisco switching, VLAN segmentation, firewall policy updates, structured cabling, and ISP coordination/outage restoration. Known for calm, customer-focused communication, follow-through, and dependable support in high-trust environments. Transitioning back into full- time, day-to-day IT support.

Technical Expertise

End-User & Systems Support

Tier-1.5 / Tier-2 End-User Support · Windows 10/11 · Windows Server · Active Directory & Group Policy · Hardware Imaging, Deployment & Lifecycle Support · Microsoft Teams · Troubleshooting & Root Cause Analysis Infrastructure & Networking

Switching & Routing · TCP/IP · DNS · DHCP · VLANs · Firewall Administration · VPN Connectivity · Wireless Access Points · Structured Cabling · ISP & Carrier Coordination Security & Operations

Access Control · Malware Remediation · Backup & Recovery · Patch Management · Change & Incident Management · Documentation & SOPs

Professional Strengths

Executive Support · Vendor Management · Independent Ownership · Clear Communication · High-Trust Environments

Professional Experience

Onsite IT Support Specialist (On-Call / As-Needed) Multi-Building Lodge & Retreat Center 2017–Present

Serve as the sole onsite IT contact and coordinate with the ISP for escalations, upgrades, outages, and service restoration.

Support onsite LAN, firewall, and wireless infrastructure across a multi-building property, including segmented staƯ and guest/public Wi-Fi.

Assist with as-needed network changes (switching, VLAN/Wi-Fi segmentation, firewall policy updates, and temporary access changes for events).

Install, terminate, and maintain Ethernet cabling and network hardware to support reliable indoor/outdoor connectivity.

Provide onsite Windows endpoint/printer support and after-hours response during events or outages to maintain service availability.

IT Manager / Systems Administrator

Private Organization (120 Users) 2008–2011

Served as the sole IT authority for a 120-user organization, responsible for infrastructure, systems administration, and end-user support.

Administered Windows Server services including Active Directory, file/print, backups, and user account lifecycle management.

Delivered Tier 1–2 support for all staƯ (including executives): troubleshooting, imaging/deployments, and peripheral support.

Managed LAN infrastructure including switching, firewall administration, VLAN configuration, and network troubleshooting.

Ran backup/recovery restores following failures or data-loss events and coordinated vendors for outages, procurement, and upgrades.

Information Technology Specialist

United States Air Force 1997–2007

Supported 24/7 global NOSC/NOC operations across multi-site enterprise environments, handling incident intake, triage, escalation coordination, and outage tracking.

Administered enterprise Windows infrastructure including Active Directory replication, DNS, Group Policy, security patching, and multi-site configuration/change control (including ~50 domain controllers).

Supported Cisco networking and security operations: switch infrastructure upgrades, VLANs, STP/PoE/QoS/IOS administration, VoIP rollout support, TACLANE support, and firewall/proxy rule changes under strict change control.

Delivered Tier 1–2 desktop and server support in mission-critical environments, including hardware/software troubleshooting, LAN support, and high-visibility user support. Additional Experience

Resource Coordinator — Conferences & Events (Non-IT) 2018–Present

Lead and supervise a small team in a customer-facing role while owning resource/booth operations end- to-end: ordering and inventory, cross-team and vendor coordination, and direct communication with senior leadership to plan and execute large, high-tempo events, with a strong emphasis on guest experience. Certifications

• CompTIA A+ — In Progress (Testing April 2026)

Education

• A.A.S. in Information Technology — Community College of the Air Force

• B.A. in Biblical Studies — Charis Bible College

Additional Qualifications

Held Top Secret Security Clearance with SCI eligibility (inactive)

10-year Honorable Discharge, United States Air Force

Experience operating in regulated, high-trust, security-conscious environments

Contact this candidate