Customer Service Representatives
Resume:
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Coel Carroll
Administrative Coordinator
Address Lafayette, LA 70508
Phone 337-***-****
Email *******.****@*****.***
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Administrative Coordinator with 7+ years experience seeking to furthermore grow. Improve business processes and efficiency with current knowledge and capabilities. Make use of interpersonal skills to achieve goals with a company that focuses on customer satisfaction, working together as a team, and a company that always has room for growth. Hoping to secure a responsible career opportunity while making a significant contribution to the success of the company.
Skills
Excel HIPAA
Medical Terminology EMR Systems
Billing Experience Pivot Tables
Quick Learner Clerical Systems
Customer service skills
Flexible and Adaptable
Data Entry
Work History
2023–07- Current Target Hospitality-Front Desk Clerk Seven Rivers Lodge, Carlsbad New Mexico
● Work in a customer service capacity, providing administrative and clerical support to our patients.
● Greet patients and visitors, check patients in and out.
● Engage with patients and visitors in a friendly and professional manner while actively listening to their concerns.
● Identify compliance issues such as incorrect information, payment issues, and escalate to the supervisor to resolve issues.
● Review and submit charges for patient procedures and services daily.
● Provide general office and clerical support to the assigned area.
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● Obtain and verify insurance authorization/precertification.
● Complete medical record release requests and schedule/confirm patient appointments.
● Work in a high-volume, fast paced environment.
2022-09 - 07 2023 Customer Service Representative
Everise, Remote
● Assist customers with product inquiries, order tracking, returns, refunds and other service-related issues.
● Handle inbound customer contacts via phone, email and chat in a professional and courteous manner.
● Troubleshoot and resolve customer problems effectively and efficently.
● Utilize various tools and systems to access and update customer account information.
● Meet or exceed performance targets for customer satisfaction, productivity and quality.
● Collaborate with team members and other departments to escalate complex issues and provide feedback to process improvement. 2016-02 - 2017-01 Administrative Coordinator
Tyler Mental Health, Lafayette LA
● Retrieved and assembled medical documents before filing into the correct charts.
● Reviewed and audited medical records for accuracy, evaluated medical codes and ensured security and confidentiality of medical records.
● Ensured all were updated with required forms and documents needed.
● Updated customer records in the database, post payments timely, and escalated outstanding bills to the supervisor for resolution.
● Identified, researched, and resolved billing variances to maintain system accuracy and currency.
● Operated multiple phone lines and addressed patient concerns in a timely fashion.
2009-09 - 2013-05 Administrative Assistant
University Medical Center, Lafayette LA
● Assorted and filed patient charts to maintain confidentiality.
● Reviewed charts to ensure all medical documentation was correct.
● Faxed and processed medical requests for physicians.
● Managed multiple phone lines by evaluating the severity of phone calls from patients.
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● Informing my supervisor or physician of any emergencies that warranted an immediate response and actioned them.
Education
1995 High School Diploma
Lafayette High School, Lafayette-LA
2002-06
2012-06
2016-06
Associate Degree: Systems Technology
Louisiana Technical College-Lafayette, LA
Bachelor Degree: Business Management
Online University-Lafayette, LA
Master Degree: Business Management
Online University-Lafayette, LA
Accomplishments
● Used Microsoft Excel to develop inventory tracking spreadsheets.
● Achieved quality results by completing different areas with accuracy and efficiency.
● Collaborated with a team of 6 in the development of Medical Acquisitions.
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