Flexible Customer Service Professional with Leadership Skills
Resume:
Sabrina Mao
Hacienda Heights, CA
************@*****.***
Professional Summary
Full-time online psychology student seeking a job with a flexible schedule. I have three years of experience in the customer service industry, working as a host, server, and barista. These roles helped me become confident in fast- paced environments while providing great service to customers. I also bring four years of cheerleading and two years on the badminton team, which taught me how to work well with others, lead by example, and communicate clearly. I enjoy meeting new people, making connections, and trying new things. I’m dependable, friendly, and always ready to learn something new. Customer Service: Helped customers in restaurants, cafes, and retail settings with a friendly attitude. Answered questions, took orders, and handled concerns to improve guest experiences. Managed busy shifts with a calm and helpful approach.
Teamwork and Communication: Worked closely with team members in fast-moving environments. Shared tasks and supported others to keep operations running smoothly. Gained strong communication and leadership skills from cheerleading and sports teams. Organization and Reliability: Followed schedules and completed tasks on time. Kept work areas clean, organized, and safe. Trusted to follow instructions and handle responsibilities independently. Problem Solving and Flexibility: Solved customer issues quickly and politely. Took on different roles and adapted to changing situations. Stayed focused and dependable in busy or stressful moments. Authorized to work in the US for any employer
Work Experience
Boba Barista
tealoigy
March 2024 to November 2025
Sever
Haidilao Hot Pot-Bellevue, WA
August 2024 to October 2025
Host
Monsoon Restaurant-Bellevue, WA
August 2023 to August 2024
Host
Japonessa Sushi Cocina-Bellevue, WA
August 2022 to October 2023
Sales Associate
Carter's
February 2022 to July 2022
Education
Psychology (college)
SNHU
March 2024 to Present
High school diploma
Bothell High School
September 2018 to June 2022
Skills
• Guest services
• Food safety
• Host/Hostess
• Night audit
• Food Service
• Restaurant experience
• Barista Experience
• Cashiering
• Food handling
• Cheerleading
• Communication skills
• Organizational skills
• Food industry
• POS
• Customer service
• Serving
• Swimming
Languages
• English
• Mandarin
• Chinese - Fluent
• Bilingual
Certifications and Licenses
Food Handler Certification
Driver's License
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