Facilities Operations Leader with Cost-Saving Focus

LISA BANHOLZER

Seattle, WA *****

206-***-**** • **********@*****.***

(28) Lisa Banholzer LinkedIn

PROFESSIONAL EXPERIENCE

Experienced professional with a demonstrated history of success working in the highly scrutinized industries of Accounting, Technology, Financial services, Biotech and Business Consulting. Dedicated, trustworthy and detail-oriented person skilled in Business Operations, Facilities Management, Vendor Management and People Leadership. Areas of expertise include:

• Business Operations • Facilities Management • Budgeting/Accounting

• Vendor Management • Contract/Procurement • Proposal Development

• Team Growth & Development • Data Analysis • Project Management Work History

Point B, LLC Seattle, WA •April 2023– December 2024 Facilities Operations Manager

• Centralizing Firms Standards by managing facility lifecycle for all office spaces from planning and requirements to selection, configuration, and operations for 10 offices

• Central office request management process via ServiceNow by implementing a policy and communication via Teams

• Provided monthly office usage data reports to Directors for each office providing hybrid transparency in each office

• Created and managed office policies and guidebooks to each office

• Optimized the mail processing and phone answering processes by lean management methods and automation- reduced resource time by 75%

• Continual improvement initiatives to streamline office operations- including consolation of vendors providing same service to all offices resulting in ~35% cost savings annually

• Real Estate & Facilities (RE&F) Advisory POC

• Third-party management oversight for Point B-owned facilities- including direct lease agreements and co-working sites

• Lease and contract administration support partnering Finance, Legal, and Risk Management advisory related to Point B real estate portfolio

• Daily onsite operations for Seattle HQ office- including IT support for video conferencing, board meetings and client meetings.

• Onboarding and terminations via Access management system

• Fostered a solid partnership with IT to ensure office technology and equipment comply with Point B policies

• Relationship owner for landlords, property managers and office vendors to ensure quick resolution regarding system issues, access issues, facility issues and potential opportunities for system functionality enhancement.

• Partnership with Finance to facilitate office expenses and rent processing

• Managed $2.5 M budget and reduced operation costs to $1.5 M end of 2024 Alpine Immune Sciences, Seattle, WA •December 2021– July 2022 Operations/Office Manager

• Facilities Management- Coordinated and managed office remodel and facilities improvements

• Negotiated vendors on pricing, contract renewal and inventory reducing cost by 35%

• Supported HR and IT with managing onboarding new employees such as security cards, IT support and facilities

• Partnered with property management to launch operational pilots for the building including daily parking program and conference room portal site to enable all employees to reserve building conference rooms- resulting in self – service and cost reduction

• Served as operations support for the health and safety committee

• Managed office supply purchasing & processed vendor invoices supporting Finance and IT Grant Thornton, LLP, Seattle, WA •April 2018– April 2020 PNW Office Manager

• Hired and coached team of administrative & executive assistants for the Seattle, Bellevue, Portland, and Anchorage offices to support the Tax, Audit & Advisory Services

• Managed facilities in each office- process improvement, remodeling & offices openings and decommissions

• Managed the offices IT operations

• Event planner for office-wide events, workshops, marketing events, organized & managed the Firms Board of Director meetings

• Managed the onboard process for new hires

• Processed invoices and managed operation budget- $5 million budget

• Coordinated and managed the communication for each office to support the National Diversity program

• Managed security procedures to comply with property management and lease contract

• Compliance Auditor for the Western Regions firm expenses to ensure travel policy adherence RSM, LLP, Seattle, WA •June 2016– March 2018

Office Manager

• Hired and provided training & coaching for the administrative team to support the Partners of the firm

• Demonstrated effective leadership for the Administration team by onboarding new hires; communicating performance expectations and providing feedback on performance, recognition, coaching, and creating growth opportunities

• Supported and managed office equipment, supply needs and coordinates office building/facility requests

• Managed the office remodel, teamed with contractors and building management for accurate office design, budget, timeline and completion

• Event planner for workshops, marketing events, Board of Director meetings and bi-annual employee meetings

• Lead for CRM, proposals, and marketing support

• Processed invoices and managed office budget and procurement Microsoft Corporation- Apex Systems, Redmond, WA •June 2015 – August 2015 Vendor Account Manager

• Managed vendor relationships for Global Learning and Development in Human Resources

• Onboarded key note speakers and vendors to facilitate for the learning and development program

• Maintained vendor pipeline for business operations team

• Drafted statements of work and managed the vendor master services agreements for the HR program Premera Blue Cross- Areotek- Mountlake Terrace, WA •July 2014- January 2015 Vendor Account Manager

• Responsible for Integrated Health Management (IHM) programs vendor relationship management and contract compliance oversight for clinical and pharmacy wellness services.

• Provided coordination and project management of the Healthcare programs as a standard practice

• Vendor management of wellness suppliers’ brochures and online services for clients and providers Systems T-Mobile- Apex, Bellevue, WA • January 2011- March 2013 Business Analyst/Project Management

• Provided data analyst for T-Mobile’s supply chain management projects

• Led the procurement process improvement initiative for Indirect procurement dept

• Collaborated with team members and subject matter experts to establish the business vision

• Operations and project liaison between IT and Indirect Procurement

• Partnered with Project Manager to execute on indirect procurement projects Microsoft Corporation- S.com, Redmond, WA • March 2010- July 2010 Vendor Account Manager

• Partnered with Legal, internal business areas and vendors to ensure the contracts were at the best total cost, favorable contract terms and conditions resulting in $9.5 million cost savings for 3-year contract term

• Managed and tracked all vendors contract in supplier database

• Primary lead for business/IT vendor contract negotiations Washington Mutual, Seattle, WA • 2001-2009

VP / Sr. Manager - Finance Technologies & Strategic Sourcing

• Primary lead for Business IT contract negotiations & managed the RFP process for Strategic Sourcing Dept.

• Managed business technology contracts to support technology infrastructure operating model resulting in $2M annal cost savings by re-negotiating existing contracts supporting managed services goals

• Re-engineered the business operations processes to align with financial methodologies – reducing error rate by 25%

• Produced & managed vendor reporting to support supplier performance KPIs weekly & monthly summaries

• Developed & implemented a corporate strategic supplier management process & policy for banking regulatory compliance

• Standardized and automated supplier invoices terms from net 90 to net 30 for contract and finance compliance EDUCATION & TRAINING

Indiana Technical College, South Bend, IN- Associates in Business Administration/Computer Science TECHNOLOGIES

CRM, SAP (SRM), SharePoint Ariba, web

conferencing tools- Teams, Zoom, Access Management systems – Brivo and ServiceNow, Robin Reservation system, Salesforce, Workday and Power BI

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