Administrative Assistant with Strong Multitasking Skills
Resume:
Lorraine Resto
Fort Myers, FL *****
****************@*****.***
Professional Summary
To work in the position of Administrative Assistant in a growing company. Exceptional ability to multi-task, solve problems, work effectively in a team, and meet deadlines. Provides outstanding administrative support to supervisors and managers.
Willing to relocate to: Florida
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
ALDI-Fort Myers, FL
October 2025 to Present
cash out customer clean front end take -out trash clean clean cash registered. Customer Service Representative
House of Wu-Fort Myers, FL
April 2021 to June 2025
Answer phone process return and collect payment sent email to production to see if order is done on time ask to send package to the customer
Customer Representative
Lynx Services-Fort Myers, FL
August 2018 to October 2020
Assisted customers with filing the claim, and answering the phone call Picture Assistant (Volunteer)
Ra V Potter Elementary-Fort Myers, FL
February 2015 to January 2016
Complete task as needed, help with student the payment, made sure the student had the proper teacher name, envelope was filled correctly
Library Assistant (Volunteer)
Ray V Potter Elementary School-Fort Myers, FL
January 2015 to January 2016
Complete task as needed, Put the books away in correct alphabetical order check in books made sure that the books didn't have any broken pages, check if there were any past due books Housekeeper
ABM JANTORIAL-Fort Myers, FL
April 2013 to August 2014
Cleaned facilities and answered customer questions about location of stores at the mall. Customer Service
MARSHALL'S-Fort Myers, FL
February 2007 to August 2008
Key holder, operated cash register, and assisted customers with their purchases. Made return transactions and stocked store with new merchandise. Maintained and organized the sales floor. Sales Manager
MOTHERHOOD-Fort Myers, FL
June 2005 to January 2007
Assisted customers with purchases and return transactions, maintained fitting room; processed markdowns and stocked store with new merchandise; also, a key holder and make bank deposits. Night Auditor
COMFORT INN & SUBURBAN LODGE-Fort Myers, FL
October 2001 to July 2003
Assisted customers with check in & out, reservations, and cash handling for company Education
Business Management (Associates Degree)
Southwest Florida College-Fort Myers, FL
January 1998 to May 2000
Upper secondary education
College
Skills
• Phone customer support
• Call center agent experience
• Vacuuming
• Window cleaning
• Microsoft Powerpoint
• Order processing
• Customer feedback analysis
• Client services experience within retail industry
• Administrative experience
• Account Management
• Disinfecting surfaces
• Shelf stocking
• Phone etiquette
• Outbound logistics
• Hotel staff training
• Hotel cleaning experience
• Outbound calling
• Brooms
• Backroom stock organization
• Fire safety procedures
• Hotel and accommodations guest check-out
• Sales Management
• Lightspeed POS
• Microsoft Outlook
• Typing
• Microsoft Excel
• Customer support - Customer support experience (Less than 1 year)
• International customer service experience
• Floor care
• Micros POS
• Making change
• Client interaction via phone calls
• Bilingual
• Housekeeping management
• Warehouse experience
• Clothing store experience
• Government agency customer support
• ServiceNow
• Order inquiry handling
• Front Desk
• Medical receptionist
• Telephone skills
• Microsoft Office
• Face-to-face client meetings
• Virtual client meetings
• E-commerce
• Teamwork
• Organizational skills
• Telemarketing
• Customer service
• Communication Skills
• Friendly demeanor
• Cleaning - Cleaning experience (Less than 1 year)
• Lodgify
• English
• Retail sales - Retail sales experience (3-5 years)
• Custodial experience
• Depositing cash
• Customer service skills
• Business hotel experience
• Janitorial experience
• Computer literacy
• Live chat
• Phone call management
• Customer issue escalation
• Library Services
• Basic math
• Impulse buy merchandising
• Retail inventory assessment procedures
• Electronics store experience
• Bookstore experience
• In-person customer service
• Service recovery strategies
• Billing issue inquiries
• Upselling/cross-selling
• Freshsales
• Consultative selling
• Product bundling
• Guestline
• Department store experience
• Internal employee customer service
• Improving customer support response time - Customer support response time improved (1-5%)
• Customer support experience within education industry
• Filling of records and reports
• Little Hotelier
• Digital desktop Publishing
• Carpet extractors
• Cleaning surfaces
• Cash register
• Word processing
• Presentation software
• Merchandising
• Administrative experience within education industry
• Scanning
• Phone answering
• HubSpot
• Customer inquiry handling
• Office building cleaning experience
• Technical Proficiency
• Processing cash transactions
• Product placement
• Chemical handling safety procedures
• Inbound logistics
• Mopping
• Time management
• Convenience store experience
• Knife skills
• Dispatching
• Phone communication
• Specialty store experience
• Various office / clerical duties
• Balancing cash drawers
• Machine transcription
• Retail compliance procedures
• Word, Excel, Outlook, PowerPoint, Access
• ABC analysis
• Client communication
• Keyboarding (35 WPM)
• Microsoft Word
• Data entry
• Management
• Sales transaction processing
• Sales
• Price tagging
• Office experience
• Visual merchandising
• Computer operation
• Commercial Cleaning
• Residential cleaning
• Dusting
• Hotel key card issuance
• Filing
• Closing sales
• Google Workspace
• Clerical experience
• Order assistance
• Cashiering
• Guest reservation booking
• Financial record maintenance
• Guesty
• Managing teams in a customer support role - Largest customer support team managed (1-5 team members)
• Greeting customers
• Attention to detail
• Professional networking
• Spreadsheet charts
• Productivity software
• Hotel inventory management
• Customer complaint resolution
• Photocopying
• Event planning
• Put-away
• Cross-merchandising
• Hotel and accommodations guest inquiries
• Hotel and accommodations guest check-in
• Reverse logistics
• Hazardous waste management
• Slip and fall prevention
• Order entry
• Sanitizing surfaces
• Communication skills
• Math
• Guest services - Guest services experience (1-2 years)
• Spanish
• Customer relationship building
• Cash handling
• Cold Calling
• Multitasking
• Technical support
• Copper CRM
• Order placement
• Client services team lead experience
• Loyalty programs
• Retail customer service procedures
• Call Center
• Upselling
• Customer journey mapping
• ResortSuite
• Hospitality industry experience - Hospitality industry experience (1-2 years)
• Order management system
• Cleaning Experience
• VPN
• Freshdesk
• Esthetic laser treatment
• Sales Experience
• Email customer support
• Managing customer accounts
• Online retail experience
• Supermarket experience
• Individual consumer customer service
• Complaint handling
• Customer service manager experience
• Retail math
• Providing product information
• Client email correspondence
• Multi-line phone systems
• Marketing
• Customer relationship management
Languages
• Bilingual
• Spanish
• English
• Multilingual
Certifications and Licenses
Driver's License
LVN
Certified Hospitality and Tourism Management Professional (CHM) Food Handler Certification
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