Customer Service & Data Entry Professional Resume
Resume:
**-**-**** - **-**-2024
David C Villa
**** ********** ***. ********, ** 90601
************@*****.***
Objective
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. Skills
Sage X3
Doc-Link
AS-400
Adaptive
Team Player
Outlook
MS Office
Inventory Control
RF Scanner
B2B, Retail Sales
Experience
AppleOne
Customer Service, Order Processor
1. Process orders received via email into our order log. 2. Verify with customers any discrepancies in shipping fees or discounts on account.
3. Collaborated with other members of order entry to team to make sure that work was properly delegated within our work group. 4. Escalated any issues with orders such as items being discontinued or problem's with customer
accounts.
Ultimate Staffing Services
Data Entry
1. Updated product numbers for a manufacturing company in Sage X3. 2. Verified and edited any biohazard and or safety information on SDS. 3. Used Doc-Link to compare and process information to be updated in back office product system.
Go Rhino Products
05-03-2021 - 03-17-2023
03-20-2007 - 04-01-2020
1998
Customer Service, Order Entry
1. Assisted customers via phone call and email with their online orders, including updating order status, confirmation of shipment, confirming pricing and or cancelling orders.
2. Assist wholesale vendors regarding B2B pricing, product availability, shipping costs and warranty issues.
3. Issue RMA's to retail and wholesale customers. Issue credits when needed and apply them to warranty replacement orders to ensure customer satisfaction.
DHL E-commerce
DDU Runner
1. Arrange Gaylord boxes in proper area to be filled with USPS mail sacks, the mail sacks contain packages to be delivered by USPS varying from vitamins to clothing.
2. Remove full Gaylord boxes, scan them into the system using a barcode scanner on our transfer unit stickers. Stage them to be picked up by our night crew to be transported to individual USPS facilities for delivery to customers.
3. Separate and distribute USPS mail sacks into proper box for shipping to USPS.
4. Individually scan each mail sack to verify it matches the box that is is being distributed into prior to
shipment.
LKQ Keystone Corporation
Retail Sales, Parts Counter
1. Provide customer service including receiving and entering orders via telephone, email and internet.
2. Update customers of order status including ETA's of deliveries and or backorders.
3. Issue credits for parts returned and make sure the original invoice is attached to the credit, so that
original purchase and pricing can be confirmed.
4. Pulled purchased parts from stock and created sales invoices. 5. Assisted customers with their purchases and would also suggest any additional items they may need
(upsell).
6. Create and maintain customer accounts, openly communicate with customers via phone or email to guarantee customer satisfaction. Education
La Puente High School
High School Diploma
2.8
Reference
Theresa Palm - Rockstar Entertainment
Small Business Owner
******@*****.***
Myriam Sanchez - Go Rhino Products
Supervisor
Rita Robles - LKQ Keystone Corporation
CSR Supervisor
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