Administrative Support Specialist with Customer Service Expertise

L O R R I E A. K A T O N A

**** ******** ******Madison, Ohio 44057**440-***-****

************@*****.***

I am seeking an opportunity to add value by contributing my experience and knowledge while seeking avenues to grow personally and professionally. WORK EXPERIENCE

Medical Receptionist

APEX Dermatology – Mayfield Heights, OH

2022 – Present

Assists with patient check in / check out process ensuring proper registration Properly scheduling appointments for new and existing patients Answering phones and forwarding calls to the appropriate party, or taking messages to forward later Collecting co-pays / payments ensuring that they are posted correctly Using call lists to build provider's schedule

Verifying insurances using Availity / EMR IE verification process Knowledge of aesthetic services and products

Updating PHI information

Relatient / Vital Interaction

Following through with tasks / faxes / voicemails / online requests, throughout the day Clearly communicates with team

Administrative Assistant

GCI Incorporate – Willoughby Hills, OH

2021 – 2022

Provide accurate and detailed administrative support to Property Supervisor and other team members to ensure smooth operation of assigned property (s) Answer phones, take messages and direct callers as appropriate Maintain radio communication between management office, building attendants and maintenance Open/Close service requests in property management software Professionally address resident issues and concerns with patience and diplomacy Participate in the rent collection processes

Update and maintain resident information and phone lists Prepare and distribute resident notices, violations, renewals, leases Maintain parking assignments, and any changes needed Audit storage lockers and parking assignments on a regular basis Simultaneously manage several different projects to completion Assist residents with move out policies and procedures Complies with Federal and State landlord- tenant Fair Housing, American with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multi-family housing Office Manager

Action Door – Mentor, OH

2016 – 2021

Strong understanding of product and services offered Efficiently answer and respond to telephone calls and customers’ needs Schedule service / install appointments

Dispatch incoming service / install calls through Web Fleet Program Provide product quotes to customers

Assist in inventory control, including purchase order receipts and transfers Maintain monthly open call / back log reports

Prepare technician work orders for payroll and billing Maintain / Tracking / Scheduling mandatory drop tests with customer and Fire Department Maintain / Tracking / Scheduling Preventative Maintenance contracts with customers Keeping accurate and readily assessable files

Receptionist, Accounts Payable, Accounts Receivable Yardmaster, Inc. - Painesville, OH

2011-2016

Answering multi-phone lines, streamlining calls to correct departments Interacting with customers daily

Entering incoming invoices for multi branches

Posting payments for multi locations

Processing credit card transactions and balancing at months end Accountable for petty cash

Prepare and process checks for account payable

Supervise company owned cell phones

Issue and cost code purchase orders

Oversee collections / Billing of overdue invoices

Report all new hires to the state

Trouble shoot issues that may arise in each area of the business Run and distribute weekly aging and military reports Maintaining / tracking of the company used credit cards Accounts Receivable Clerk

Pathways, Inc. - Mentor, OH

2007-2009

Prepare and send out HICFA’s / self-pay statements on a monthly basis Electronically file Medicare Claims, bi-weekly

Post self-pay, Private insurance, Medicare, Medicaid payments Create and balance monthly spread sheets for CFO

Follow up with insurance companies about billing complications Verifying benefits, deductibles and co-pays with insurance companies Implementing payment plans for clients with self-pay accounts Make MRA adjustments between Medicare and the ADAMHS Board Comply with all HIPPA rules and regulations

Back up to receptionist / medical records

Financial Verification Specialist

Pathways, Inc. - Mentor, OH

2004-2007

Completing financial verifications for new intake clients Mass mailings of financial verification letters to clients in need of updates Scheduling and keeping financial update appointments Updating information in clients’ accounts

Entering all pre-screened hospital paperwork in computer for tracking Preparing enrollment paperwork for medical records / ADAMHS board Reporting and maintaining accurate spend down receipts Customer Service Representative

Star Beacon – Ashtabula, OH

1999 – 2004

Running Periodical Daily Publication report for correct delivery draw Measuring and keeping accurate records of news to advertisements Delegating drivers to deliver replacement papers

Cold calling potentially new customers to obtain subscriptions Tele Marketing previous customers to restart subscriptions Billing of overdue customer accounts, taking payments, making payment arrangements Backup to front cashier / receptionist

Updating customer accounts

Problem solving issues and concerns that may arise EDUCATION

Vocational

Ashtabula County Joint Vocational School – Jefferson, OH General

Edgewood Sr. High School – Ashtabula, OH

SKILLS

Front Office Accounts Payable Accounts Receivable

Billing Office Management Smart Scheduling

Payroll Data Entry Receptionist

Microsoft Office Accurate typing skills Multi line phone systems 10 key Data Entry Rapport with clients / customers Customer Service Team Player High level of Confidentiality Accurate / readily assessable files Ability to multi task EMA / ECW processing systems

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