Adaptable Property & Support Specialist
Resume:
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***********@*****.***
Carolyn Lewis
Detail- oriented with an ability to prioritize and balance multiple high priorities. Flexible, proactive working style with a clear understanding that change is constant. Manage multiple tasks and deadlines. Sound analytical and decision making skills and highly developed work ethic. Self-motivated who fosters both a collaborative and teamwork environment to excel in work projects SKILLS
● Property Management
● Cisco Jabber
● Microsoft Teams
● Customer Service
● Avaya
● Data Analysis
● Effective Decision/Problem Solving
● Microsoft Office
EXPERIENCE
Telvista-
Call Center Supervisor
June 2022 - PRESENT
● Knowledge of all call-center reporting and metric software
● Bookkeeping for track record of training updates for recent hires
● Experience supervising agents working inhouse/remote positions
● Experience hosting meetings, presentations, training sessions, and update sessions with the use of Microsoft Office utilities Telvista-
Tech Support Advisor
November 2020 - June 2022
● Troubleshoot customers’ services via chat and phone
● inbound/outbound calls
● Sales
● Mentor
Monitor long calls
Assist agents through calls via chats
Take escalation calls
● customer/client liaison
Mortgage Contracting Service-
Asset Prevention Service
October 2014 - July 2020
● Provide support for clients and vendors via phone and email
● Coordinator between clients and various departments
● Input work orders to preserve real estate assets
● Maintained individual property portfolios needing restorations
● Communicate with vendors and management daily to ensure cohesiveness and accuracy in accordance with state and company policies CoreLogic Field Services-
Property Preservation Specialist II
January 2007 - October 2014
● Manage residential property assets in CoreLogic inventory
work orders/tracking
progress monitoring
documenting results
● Customer interaction/relationship management.
Cingular Wireless-
Collection Specialist
February 2005 - August 2007
● Contact individuals or businesses via phone/mail to inform of account delinquency
● Encouraging on-time payments through acceptable terms of repayment
● Determine reason for the outstanding debt through customer relations
● Keep track of accurate and updated information on client accounts
● Process payments, adjustments and refunds when applicable
● Review records for accuracy to ensure information is entered and maintained appropriately
EDUCATION
Strayer University, Online
Associates Degree: Business Admin (GPA: 3.37)
References
● Jennita Warren- Program Support Assistant
*******.******@****.***
● Brittany Dunbar- Asset Prevention Specialist III
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