Customer Service Coordinator with 6+ Years Experience

Samuel Isaiah

Email: **************@*****.*** Ready to work Remotely

Professional Summary:

Results-driven Sales and Customer Service Professional with 6+ years of experience across CRM software sales, B2C customer support, business development, and logistics coordination. Proven ability to manage full sales cycles, deliver high-impact product demos, and build long-lasting client relationships. Skilled in resolving customer issues, driving revenue growth, and optimizing operational processes. Adept at working in fast-paced environments, handling technical inquiries, and using CRM/TMS tools to improve efficiency. Recognized for strong communication, problem-solving, and the ability to consistently exceed performance expectations.

Professional Experience:

Customer Service Representative

Oraimo Online Stores Remote 2024 - 2025

Responsibilities:

● Respond to customer inquiries and provide technical assistance in a timely and professional manner with live chat.

● Answered customers' questions about their Shopify store and also helped track their package using the Tracking webpage.

● Address customer concerns, resolve issues, and ensure high customer satisfaction levels.

● Troubleshoot and provide solutions for technical problems related to our own Shopify applications.

● Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support.

● Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions.

● Collaborate with other team members to share knowledge and provide continuous improvement suggestions.

● Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes.

Sales - Freight Coordination

Advanced Logistics Services Remote 2022 - 2023 Responsibilities:

● Negotiated freight rates with shippers and carriers to ensure profitable margins.

● Coordinated shipments from pickup to delivery, ensuring smooth logistics operations.

● Used TMS and load boards to post freight, find trucks, and track loads.

● Communicated proactively with carriers and customers to resolve issues and ensure satisfaction.

● Maintained compliance with transportation regulations and company policies.

● Worked independently in a virtual environment while collaborating with dispatch and back-office teams.

Sales - Account Management (Part Time)

Dial Expert Remote 2021 - 2023

Responsibilities:

● Sourced and secured new business opportunities by building relationships with customers and decision-makers.

● Researched customers need to recommend suitable products and services.

● Stayed up to date with market conditions, pricing trends, and competitor offerings.

● Provided product information and training to customers when needed.

● Achieved sales growth by developing new business and retaining existing accounts. Sales Manager

MovePLNR Remote 2020 - 2021

Responsibilities:

● Generated and qualified leads for CRM solutions tailored to local and interstate moving companies.

● Delivered high-impact product demos, showcasing features such as lead tracking, dispatching, job scheduling, and invoicing.

● Managed the full sales pipeline from prospecting to closing monthly/annual subscription deals.

● Conducted needs assessments to understand each company's operational challenges and present tailored CRM solutions.

● Executed cold calls, emails, and LinkedIn outreach to consistently drive new opportunities.

● Negotiated pricing, handled objections, prepared proposals, and closed mid-size and enterprise accounts.

● Coordinated with onboarding teams to ensure smooth customer setup and product adoption.

● Built long-term client relationships, driving upsells and additional license sales.

● Monitored competitors and industry trends to refine sales strategy.

● Prepared weekly sales reports, forecasts, and performance metrics. Sales Customer Service Manager

Sigonna LLC Remote 2019 - 2020

Responsibilities:

● Provided exceptional support by addressing inquiries related to sales, promotions, and general communication.

● Resolved customer complaints and claims efficiently while ensuring compliance with company policies and consumer laws.

● Educated customers on products and services and implemented initiatives to improve customer understanding.

● Maintained accurate records in CRM systems and followed established procedures to ensure smooth task execution.

● Collaborated with internal teams to refine processes and enhance customer experience.

● Assisted with claims administration and coordination with suppliers when needed.

● Conducted follow-ups and scheduled appointments through inbound and outbound calls. Core Competencies:

● Customer Service ● Sales & Lead Generation ● CRM Management

● Technical Support (Live Chat) ● Complaint Resolution ● Negotiation & Closing

● Account Management ● Logistics Coordination ● Communication Skills

● Problem-Solving ● Multitasking ● Time Management

● Data Entry & Documentation ● Critical Thinking ● Team Collaboration

● Microsoft Word, Excel, Outlook ● Shopify App Support ● Relationship Building Education:

Bachelor's Degree In Business Administration

Novena University 2013

Certifications:

● Customer Success Management Certification – Alison Online School

● CRM & Workflow Automation Training – LinkedIn

● Diploma in Sales Management - Alison Online School

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