IT Support Specialist

Keith Archer

Colorado Springs, CO *****

719-***-**** ***********@*****.***

Career Summary

Recently certified IT Desktop Technician seeking an entry-level position in the IT sector. Brings strong customer service experience, hands-on technical skills, and a dedication to problem- solving in dynamic environments.

Skills

• Installation and replacement of PC components

• Hardware and software troubleshooting

• Multitasking in high-demand environments

• Strong verbal communication and de-escalation skills

• Excellent manual dexterity for technical support tasks

• Team collaboration and independent work capabilities

• Customer service and phone support proficiency

Work Experience

District 11 Support Technician

Colorado Springs, CO — Customer Service Associate, Helpdesk Aug 2024 – Aug 2025

• Troubleshoot issues with both District 11 and personal devices

• Resolve and de-escalate technical concerns from students and staff

• Utilize District 11’s HappyFox ticketing system

• Handle inbound calls from parents, students, and staff

Ztrip

Colorado Springs, CO — Customer Service Associate

Dec 2019 – May 2020

• Transported customers safely throughout Colorado Springs

• Operated point-of-sale and GPS systems

• Troubleshot technical issues with in-car systems

Spectrum

Colorado Springs, CO — Customer Service Associate

Nov 2018 – Jun 2019

• Processed payments and handled billing inquiries

• Resolved customer complaints and technical issues

• Provided education on the billing system

Education & Certifications

Sierra High School — Diploma

Colorado Springs, CO

CompTIA IT Fundamentals (ITF+) Certification

May 2023

• Installed and configured software on desktop computers

• Gained knowledge in confidentiality and data protection

• Practiced software/hardware troubleshooting techniques

• Verify at: https://verify.CompTIA.org

• Code: R1EWZLDQPMF11NG8

CompTIA A+ Certification

April 24,2024

• Installing and configuring PC hardware

• Networking and security troubleshooting using 6-step process

• Managing user access with the principle of least privilege

• Verify at: https://verify.CompTIA.org

• Code: STW54CW6MMQ110KR

Contact this candidate